Optional Programs-(Choose before the trip):   

☆ Gold Flight Package: If your departure city has regular direct flight(s) to connect your destination country gateway, we guarantee to provide you with a non-stop flight to your destination country gateway if you select such package early enough before we issue the tickets: USD 599 /person. 

D5:  Mozart"s Hidden Treasure Tour - USD 129 /person

D6:  Ludwig II"s Royal Estate Tour - USD 119 /person

D8:  Alpine Ascension Tour 【Including The Ropeways to Jungfrau & The luxurious Golden Train】 - USD 429 /person

☆ Express Flight: We are trying to put you on a direct flight. If this is not possible, you will take flights with limited layover time of less than 6 hours each way

     Price: U$399/person

☆ Swift Flight: You will take a direct flight with no layover guaranteed (if there is (an) direct flight(s) service already existing between your departure gateway and the arrival gateway of your destination country)

     Price: U$699/person

Stay Like A Local-Extensions: 

1) Return Flight Extension-3 DAYS （Drop Off Service Not included )

                 Price: USD 1299 /person

                 Included:

                 *Air Ticket change fee & fare difference from the original itinerary

2) Return Flight Extension-5 DAYS （Drop Off Service Not included)

                 Price: USD 1399 /person

                 Included:

                 *Air Ticket change fee & fare difference from the original itinerary

3) Return Flight Extension: 6-20 DAYS （Drop Off Service Not included)

                 Price: USD 1599 /person

                 Included:

                 *Air Ticket change fee & fare difference from the original itinerary

                 *Please note the exact departure date may be selected at a later point prior to final payment or you may specify your preferred return date in the "Remark" Column.

4) Return Flight Extension: 6-30 DAYS （Drop Off Service Not included)  (Depart from other European Cities)

                 Price: U$1899/person

                 Included:

                 *Air Ticket change fee & fare difference from the original itinerary

                 *Please note the exact departure date or return city may be selected at a later point prior to final payment or you may specify your preferred return date in the "Remark" Column.

                 *Return flight from Milan / Venice / Rome / London / Dublin / Barcelona / Madrid / Lisbon / Amsterdam / Brussels / Zurich / Berlin / Munich / Prague / Vienna / Budapest

4-Star accommodations:

International Air:

(*UTOvacation reserves the right to confirm the airlines below)

☆ United Airline:

☆ American Airline:

☆ Delta Airline:

☆ Air Canada:

☆ Lufthansa Airlines

☆ Jet Airways

☆ Lot Polish Airlines

☆ Tap Air Portugal

☆ Austrian Airlines

☆ KLM Airlines

☆ Alitalia

☆ Air France

☆ French Bee Airline

☆ Virgin Atlantic

☆ Vueling Airlines   

☆ Air Caraibes   

☆ Level Airline

☆ Norwegian Air Shuttle

☆ Iberia

☆ Air Italy

☆ Aeroflot

☆ Aer Lingus

☆ Finnair

☆ Swiss International Air Lines

☆ Scandinavian Airlines

☆ Brussels Airlines

☆ British Airways

☆ Turkish Airlines

☆ Ukraine Intl Airlines

Remark:

1) We reserve the right to modify the itinerary if necessary subject to the local conditions.

2) Guaranteed departure with minimum of 10 travelers.

3) Price subject to change at the time of reservation.

4) For travelers under 12 years old are as follow:

5) Tour fare is based on American/Canadian adults (non-student group), twin share.

6)The hotels listed in the itinerary are subject to change and may be substituted with a similar category hotel without prior notice, if unavailable. Multi-carriers/airlines are used for the group tour airfare. Once the group tickets are issued the airline information may be released by the group ticketing department about 30 days prior to trip departure. Uto vacation can reserve the right to issue tickets without prior notice.

7) For Travel Visa service： 

* If you choose UTO’s Visa Application Service with your booking, we will contact you by email about 60-120 days prior to trip departure for your visa application. Please call 1-855-526-1286 for more information. 

* Please note: A final trip confirmation will be sent to the main contact passenger via email one month prior to departure that includes a day-by-day itinerary, hotel information, and flight information. If acquiring a visa on your own, the supporting documents will be provided from UTO Vacation one month prior to the trip departure date. Supporting documents requested early are subject to a $50 administration fee.

8) Any deviations to other destinations and/or extensions are subject to a $150 change fee, plus any air fare difference---please call 1-855-526-1286 for detail information.

9) Reservation changes: changes to an existing reservation, whatever the cause, will incur a $100 per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and re-booking. See airline name changes section for specific information. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this reservation changes policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.

10) Please note that if the flight for your tour is during the lunch or dinner time, your meal will be served on board by the airline.

11) All tour extension & optional programs require a minimum of 10 participants to commence. UTOvacation reserve the rights to cancel the tour extension without prior notice. In the instance of cancellation, the tour extension or optional tours shall be refunded.

12) This tour requires some walking during sightseeing. Handicap facilities are not up to the North American standard. We ask all passengers to be careful of the small steps in the old shrines and temples.

THIS TRIP DOES NOT REQUIRE A VISA FOR USA & CANADA PASSPORT HOLDERS.

Visit the "IATA Travel Centre" for detailed information on country-specific passport, visa and health requirements:

https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm

Starting from 2025, all visitors that currently do not need a visa to enter Europe will be expected to apply for an ETIAS travel authorization (European Travel Information and Authorization System).

Learn about ETIAS：https://www.etiasvisa.com

More about Travel Documents

*It is your responsibility to ensure that you- and any child travelling with you- have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary. Note that the documents required for the outbound portion of your travel may differ from those required for the return.

*Your passport should be valid for six months beyond your date of return. Passport must be in good condition: passport damaged beyond normal wear and tear will not be accepted.

*Consult with the appropriate embassy, high commission or consulate about the travel document requirement for any country that you plan to enter in, exit from or transit through.

*Some country no longer issue paper visas but rather electronic visas. E-Visa holders must present the printed e-Visa and valid passport at the checkpoint.

*International travel with infants and children may be required to show documentary evidence of your relationship and a Letter Consent or permission for the child’s travel from the parent(s) or legal guardian not present.

*Americans holding dual citizenship must travel to the United States with a valid U.S. passport. American permanent residents returning to the United States from abroad must carry a valid passport and a valid U.S. Permanent Resident Card (Green Card).

*Canadians holding dual citizenship must travel to Canada with a valid Canadian passport. Canadian permanent residents returning Canada from abroad must carry a valid passport and a valid Canadian Permanent Resident Card (PR Card).

⦁ The gathering time of the team at the airport is generally three hours before the departure of the flight. In case of bad weather, please try your best to leave for the airport in advance to avoid delays due to emergencies (no means of transportation, traffic jam, etc.).

⦁ If you need a special meal (halal meal or vegetarian meal, etc.), please contract airline when you receive your ticket number. 

⦁ There is a risk of damage or prying in the checked baggage. Please do not put any valuables (such as camera, notebook, jewelry, cash, watch, etc.) in the checked baggage to avoid unnecessary loss and trouble.

⦁ According to airline regulations, passengers in economy class and business class should weigh no more than 20kg, please refer to your Final Confirmation Document for more details.

⦁ It is recommended to use wheeled suitcases for easy shipping and carrying; Before you check your luggage, you must tear off the old check slip on the case to prevent the luggage from being transported to the wrong place.In order to prevent the luggage from being stolen and pried, it is recommended to lock the luggage;

⦁ The Europe new hand baggage security rules, which limit the carrying of liquid items on board flights, apply to all flights departing and connecting within the eu. Liquids and gels in hand luggage, such as skin care and beauty products, should only be carried in accordance with the following requirements:

⦁ Containers containing liquids and similar articles shall not exceed 100ml (as indicated on the package);

⦁ All containers are packed in a transparent, repeatable plastic bag

⦁ Only one plastic bag per person; The plastic bag must be shown separately at security checkpoints;

⦁ Liquid items include: water, syrups; Face cream, moisturizing oils; Perfumes and sprays; Shampoo, bath liquid class; Shaving cream, toothpaste, mascara and any other similar items;

⦁ Please do not open the plastic bags before security check and transit check, otherwise they will be confiscated.

⦁ Special medicines (with doctor's certificate) and special foods (such as baby food) that must be carried in the cabin for special diseases can be carried outside plastic bags. Such items must also be shown to security inspectors;

⦁ Non - conforming items and plastic bags are not allowed on board

⦁ When traveling, clothes should be light and vesatile. Clothes are prepared according to the season. Before guest's departure to watch or listen to the weather forecast, the weather forecast reference web site.

⦁ In Europe, medicine must be bought by doctor's prescription, and the medical treatment cost is expensive, so it is recommended that you take regular medicine.Such as: motion sickness medicine, instant relief pills, insulin, berberine, etc.; If it is necessary to carry certain medicines due to one's own illness, please ask the doctor to issue a prescription, and prepare the foreign language instructions and purchase invoices of the medicines.

⦁ Please choose 220V voltage electrical appliances, most European countries use cylindrical two-end plug, please buy a universal switch plug at home.

⦁ Credit Cards can be used for most of the cities and can be withdrawn from some ATMS. ATM withdrawals are charged a handling fee may apply per transaction according to different regulations of the issuing bank of the card.

Any of travel products or services that youpurchase from UTOvacation contains a contractual agreement between you andUTOvacation and it represents that you have agreed to UTOvacation Terms andConditions. Please make sure that you read carefully before making anypayment. 
Reservation 
Online Reservations 
Step 1. Visit UTOvacation website: www.utovacation.com, login orRegister your account. (Learn how to book online Click Here) 
Step 2. Choose your desired departure date and departure city
Step 3. Enter the travellers’ information according to theirpassport. Please identify and provide the contact information for the mainpassenger. All communication from UTOvacation will be sent to the mainpassenger only.  
Step 4. Make your payment online ：A Non-refundable, non-transferable payment is required to secure the space.  （The specific deposit amount is determined by the requirements specified on the product pages and the amount indicated during the enrollment process for each respective product.）
Step 5. Finalize the booking by uploading all required documents to your online account no later than 180 days before your departure date (If you choose to provide your required documents after your initial booking ). In the event of delayed payment or late submission of essential travel documents, including but not limited to passport information and a valid passport copy, by 180 days of your departure date, your booking may be subject to suspension, cancellation, or forfeiture. If our supplier makes an exception and accepts your late booking (due to late payment and late document submission), you will be able to continue your tour with an additional surcharge for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.
Final Payment  
Balance payment of any regular products or services is due 180 days prior todeparture unless specified. If the full payment is not obtained by the duedate, UTOvacation reserves the right to cancel such reservation and retain thepre-paid deposit to cover any expenses occurred.
* In addition, some products may require a second deposit before final payment.Please carefully review your product pages for reference. 
Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your 2nd deposit and balance or final payment will NOT be charged automatically by UTOvacation and payment reconciliation in time on your side is necessary to confirm your booking.
The full or balance payment (if any balance on your invoice) is required 180 days prior to the tour departure date. For all packages, please ensure the submission of all essential travel documents, including but not limited to passport information and a valid passport copy, by this date (180 days before the tour departure). In the event of delayed payment or late submission of essential travel documents, a surcharge will be applied for each traveler. The surcharge will align with the original total payment you completed during the booking, inclusive of all optional and mandatory fees detailed on the invoice. It is imperative to note that this surcharge is subject to the fees imposed by our suppliers.
Step 6. Trip Confirmation. 
A final trip confirmation by email including day by day itinerary, hotelinformation, and flight information will be sent to the main contact passengerapproximately one month before departure. 
By booking your tour online with UTOvacation.com you acknowledge and agree toall three terms and conditions including the Internet Sales & DepositPolicy and the Sales and Cancellation Policy.  You also confirm and agreethat you understand that the deposit is non-refundable. 
Offline Reservations 
Step 1. Complete the reservation. 
Call 1-855-526-1286 to request Booking Form. Fill out all the information onthe Booking Form with an authentic signature and date on the bottom of thesecond page. It is the passenger"s responsibility to ensure documentationaccuracy and travel documents validity. You will be liable for the full losscaused by incorrect information. By the time you full-fill the bookingform, you have agreed to receive correspondence from UTOvacation which mightinclude newsflash, email blast or any other promotions in the future.
Email/Fax your current and valid Passport Copy with the Booking Formtogether to [email protected]/416-251-7778  
Step 2. Finalize the booking. 
Balance payment of any regular products or services is due 180 days prior todeparture unless specified. If the full payment is not obtained by the duedate, UTOvacation reserves the right to cancel such reservation and retain thepre-paid deposit to cover any expenses occurred. * In addition, some productsmay require a second deposit before final payment. Please carefully review yourproduct pages for your reference. 
Step 3. Trip Confirmation. 
A final trip confirmation by email including day by day itinerary, hotelinformation, and flight information will be sent to the main contact passengerone month prior to departure.
Make the reservations. A Non-refundable, non-transferable deposit is requiredto secure the space. We accept cash, cheque, money order, debit card, creditcard, email transfer, TD transfer. A full payment is required when booking ifthe package is a special on-sale product. 
By booking your tour offline with UTOvacation.com, you acknowledge and agree toall three terms and conditions including the Internet Sales & DepositPolicy and the Sales and Cancellation Policy.  You also confirm and agreethat you understand that the deposit is non-refundable. 
Travel Visa  
The following documents from the passenger are required if travelvisa is applied through UTOvacation’s Visa Center:

• Original Passport (Make sure your actual passport must be valid at least 6 months beyond the date of your expected departure time)
• Recent passport size photo with white background. Please note, each countries requirement may differ, please check requirement click here  
• Visa Application Form (Complete with signature and date)

*Remarks: If acquiring a visa on your own, thesupporting documents will be provided from UTOvacation One Month prior to thetrip departure date. Supporting documents requested early are subject to a $50administration fee 
Trip Cancellation and Eligible Refunds 
Please ensure you have read the Trip Cancellation Policyin full and have not scrolled past or by-passed this section. 
UTOvacation reserves the right to cancel or modify a tour prior to departuredate. An alternative departure date will be offered for no extra charge. 
All passenger cancellation or change requests must be confirmed in written formby email or fax including your reservation number, full name anddate of travel, cancellations will only be accepted in writing. 
Once air tickets are issued, they are considered non-refundable. Any cancellations made, whether prior to or after the commencement of travel, will not be eligible for a refund. An administration fee will also apply. No refund will be issued once travel hasbegun. 
Cancellation terms will be applied based on the date that the writtencancellation is received and based on the following dates prior todeparture. 
All reservations, except where specified:

All refund-related processes will take around 6 to 8 weeks to process.
No refund will be available on departure date and/orafter the tour has commenced (Including denied and/or rejected by ImmigrationDepartment or Custom of destination or Cruise port terminal officer). 
No refund or reimbursement will be available to passengers who voluntarilyforego meals, cruise, tours and/or accommodations. A surcharge may apply shouldthere be any additional fees occurred from services refused by the passengers.i.e. Since air ticket, cruise ticket, transportation, accommodation, and mealshave to be arranged in advance during high season (i.e.Holidays, SpecialEvents, and other important activities and conventions), no departure datechanged is allowed. No refund will be available on departure date change and/orbooking cancellation. 
Any other charges, refunds or rebates caused by the acts of God, Force Majeure,natural disasters, fire, weather, governmental and local authority"s order,political change, strikes, war, riots, quarantine, custom regulations, damagesor inquiry caused by accident is beyond the responsibility of UTOvacation andtherefore, you agree to hold UTOvacation harmless and non-liable for anyrefunds or compensation outside of the previously defined refund structure.Furthermore, should the traveller violate any local/provincial or national lawsduring their travels, UTOvacation is not responsible or liable. By this signingthe agreement the client agrees to any offer of a voucher, future companycredit, or alternative arrangements as determined by management at thattime. 
No refunds will be offered for Travel notices except for complete travel bans(Canada Travel Advisory Level 4) (USA Travel Advisory Level 4) which haveoccurred after the date of booking. Should an outright travel ban beimplemented by the departing or destination country/city, a full travel creditwill be offered.  Refunds will not be granted for pre-existing situationsat the destination country at the time of the booking. Please note, shouldUTOvacation incur any unexpected costs from its suppliers, these costs would besubtracted from and balance/travel credit issued to the passenger 
 
Please note, any refunded amount will not include fees associated with TravelVisa’s which have already been issued or any services that have already beendelivered. 
All reschedule tours are consider non-refundable; regular cancellation policydoes not apply.

Optional programs and trip extensions
The pre-paid deposit/tour fare for any of the early bird deals or promotional packages is not refundable.

No Show 
If for any reason, a passenger does not attend the scheduled daily activitiesduring the tour, an additional supplement fee of 100USD per day will beapplied. (Only applicable for China discounted tours) 
Shopping During your Tour 
Although we would be happy to assist your shopping needs, UTOvacation would notbe responsible for price, quality, and service of any goods purchased duringthe tour.
Price Adjustments 
After the booking is confirmed, if the price increased following the impositionof a surcharge on fuel by the carrier or an increase in the exchange rate,insofar as the exchange rate applicable before the date on which the servicesare provided has increased by more than 5% since the date on which the contractwas entered into; and/or if the increase, without taking into account anyincrease in the provincial sales tax or USA Canada"s goods and services tax,raising taxes, royalties or reauthorized charges by a competent publicauthority, is equal to or greater than 7% of the price of services, you maychoose between a full and immediate reimbursement of the services or theprovision of similar services.
Tour Adjustments 
UTOvacation retains the right to adjust, modify or reschedule tours if deemednecessary. 
UTOvacation also reserves the right to adjust your tour date or itinerary if itfeels it is in the best interest of its passengers especially in cases thatinvolve the health and safety. This may include minor adjustments like thetiming of a scheduled tour attraction visit to a complete datemodification. 
UTOvacation will do its best to notify you of any such changes before yourdeparture (Or as soon as possible if you have already departed). 
Stipulations. Please note, UTOvacation does its’ best to fulfill itstour obligations. However, UTOvacation is not liable for scenarios which impactroom availability, tour execution, separate fees or other elements of the tourthat is enforced by third party entities such as local and federal authorities. 
Tour Credits 

• Travel Credits are not reversible once used
• Travel Credits are not redeemable for cash
• Travel Credits will expire within a certain period. Please refer to the expiration date on your Travel Credit Invoice.
• Travel Credits may be used for more than one tour or destination
• Travel credits are applicable for booking any tour packages featured on the UTOvacation website, subject to prevailing prices and availability listed on the UTOvacation website.
• UTOvacation assumes no liability for price changes as they are contingent on supplier fluctuations.
• We strongly encourage customers to promptly select their desired products during promotions to secure and safeguard against potential future changes.

Please note: Travel credit will be applied should there be any cancellation/refund occurs if the tour/service has been paid by travel credit in the initial transaction.

Travel Seat Arrangements 
Seating/Cabin assignment: UTOvacation has no power to control theseating selection on the aircraft or cabin location on the cruise(unless where specified). All the spots are arranged by the airline/cruiseline group department or randomly selected by the computer system. Therefore,UTO vacation cannot help the customers to change, reserve, pre-assignseats/cabins. 
Preferred Seat Upgrade: UTOvacation will not be responsible for anypreferred seat upgrade on aircraft (except for business or first classseats). Some cruise packages allow the selection of cabins at the time ofbooking for an upgraded price; please refer to the product page fordetails. 

Reservation Adjustments 
Changes to an existing reservation by the passenger for whatever the cause,will incur a $299 per person charge plus any additional supplier fees. Thisincludes name changes and removal of any services such as optional tours andtransfers. 
*Please note that name changes to airline or cruise line reservations aresubject to full cancellation or re-booking. See Airline Name Changes sectionfor specific regulations.
Replacing a travelling passenger is subject to cancellation penalties and isnot covered by this Reservation Changes policy. 
Changes or additional requests after departure are subject to local rates atthe time of amendment and must be paid directly by the passenger to the serviceprovider. UTOvacation will make its best effort to minimize these costs,however, all payment will be payable by request of the local service providers. 
There are no refunds for unused services. 

Travel Insurance 
UTOvacation strongly recommends all tour members to purchase travel insuranceat the time of booking. UTOvacation does not directly offer Travel Insurance.The Travel Insurance recommended by UTOvacation are facilitated and owned by thirdparty operators. Any Travel Insurance purchased by the passenger is governed bythe third party and UTOvacation is not liable or responsible for saidinsurance.  

Baggage 
Each airline company has its own rules and regulations with the baggage weight,size, and number. The best way to find out the rules and regulations is to govisit the airline company official website. 
Please note, some destinations baggage is not included in the fair. Refer toyour specific tour product page’s terms & conditions for specific baggageallowances.

Tour Fare Includes 
Please refer to your tour itinerary for the most updated information 

Tour Fare Excludes

• Visa Application Fee
• Any personal charges, such as phone bills, laundry, postage, and baggage over-weight charge, insurance, beverages, water, etc
• Optional Tours
• There is a compulsory service fee of USD$195/CAD$260 per person. This includes tipping and fees associated with the local services team that includes the tour guides, drivers, hotel and restaurant staff. 
• Any Items not listed in the itinerary
• Single Supplement Fee (Our tour price is based on double occupancy. If a single passenger is traveling alone and not sharing a room for the entire trip, the tour price charged to the single traveler will be double the standard tour price.)
  
• Any other charges or incremental costs caused by the acts of God, Force Majeure, natural disasters, fires, weather, governmental and local authority"s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by the accident beyond the responsibilities of travel agents and incurred due to the tourist action violating the law.
• In the event of an “Act of God” and or Force Majeure, UTOvacation is not liable and reserves the right to remedy the situation as it sees fit.

Vaccinations

- Please be advised that the vaccination requirements are subject to change in each country and that it is the responsibility of the traveler and not UTOvacation to check about the requirements before the arrival of your destination. 

- The World Health Organization (WHO) emphasizes that all travelers should be up to date with routine vaccinations. Following that, travelers should check that they have been fully vaccinated against measles, rubella, mumps, diphtheria, tetanus, pertussis (whooping cough), poliomyelitis, and COVID-19 before starting their travel. Non-immunized or incompletely immunized travelers should be offered the routine vaccinations recommended in their national immunization schedules, in addition to those needed for international travel (e.g. yellow fever vaccine).

- The WHO recommends the following vaccinations for travelers to South America: hepatitis A, hepatitis B, typhoid, cholera, yellow fever, and rabies. Some routine vaccinations are also recommended, such as measles, mumps, and rubella (MMR), tetanus, diphtheria and pertussis (Tdap), influenza, chickenpox, shingles, pneumonia, meningitis, and polio.

- Proof of yellow fever vaccination may be required for some travelers, based on their specific itinerary. It is possible to find further details on the WHO website.

Additional Notes 
The extra cost of schedule delay caused by Air Flight cancellation or changewill be undertaken by passengers themselves. The missed itineraries will not bere-arranged. During the tour or cruise, it will be considered as surrenderingapplication automatically if you do not attend the pre-arranged tour or checkin the prearranged hotel or cruise. 
All the extra cost will be undertaken by the client voluntarily. UTOvacationreserves the right to abandon any clients if such clients violate the law ordamage the interest of tour groups If a travel visa is denied for any reasonneither it is applied through UTOvacation Visa Service Center or applied on yourown, the tour cancellation policy applies when cancellation of the tour isrequested. UTOvacation holds no responsibilities for any denied Travel Visaapplication.   
If a child, 18 years old or younger, is travelling abroad with only oneparent/guardian, children MUST carry a notarized consent letter signed bynon-accompanying parent/guardian. If a child, 18 years old or younger istravelling alone, children MUST carry a notarized consent letter signed by bothparents/guardian. Such a consent letter may be requested by immigrationauthorities when entering or leaving from a foreign country or by NorthAmerican officials when re-entering into USA or Canada. Failure of presentingsuch document may result in the rejection of boarding aircraft or vessel forthe children concerned. 
UTOvacation reserves the right to cancel any booking/accommodation/flightarrangement if the customer fails to pay the compulsory tipping for the entiretrip before the final payment due date.(Please note, the tip is an industry-standard and is provided to the tourguides and bus drivers of the designated tours, to ensure our customers receivethe best and high-quality service during the trip.) 
Cruise lines reserve the right to cancel, modify or substitute any scheduledport of calls and the schedule at any time and for any reason whatsoeverwithout prior notice due to the navigation authority and water conditions. Anyadditional expenses cause by the trip interruption should be paid by thecustomers, which includes but not limited to meals, transportation, hotelaccommodations, personal expense, and lost baggage. UTOvacation shall not beliable for any loss to guests. 
For children under 18 who will be occupying a bed, there will be an additional$100 supplement per child. Please note, this is only applicable Chinadiscounted tours or any trip that includes China discounter tours.

Please note, there is a minimum attendant requirement (10 participants) for optional programs and Pre and Post tour extensions, UTOvacation reserves the right to cancel or modify optional programs and Pre and Post tour extensions prior to departure date.
.
Please be advised that we will only respond to emails in the event of an emergency. For immediate assistance, we recommend contacting our customer support team through our online chat platform or by phone. UTOvacation assumes no responsibility in the event of a failure to contact us through online chat or phone and disclaims any liability for customers missing any travel documents or payments before or during the tour.

Important
Passengers are required to settle the final payment and submit valid passport copies/ necessary documents before the deadline or immediately when the suppliers, airlines, hotels will be or are at a stop sale. Please note, after confirming such bookings, any cancellation, tour change, name change or travel credit converting are not allowed.

Safeguarding your payment(s) is our top priority. In order to prevent any rampant fraudulence or deception, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Please note that the supplier provides all flight schedules. UTOvacation would not be held responsible or liable for any heavy layovers or arrival times that may affect your tour schedule. For example, if your flight arrives earlier than expected, your hotel accommodation may not be available for check-in. Likewise, you may arrive later than scheduled and early morning the next day. For customer who choose regular flights options, please note that you do not have choice for the flight companies,arrivel/departure time and numbers of layovers. If you request a better flight schedule, please check out the flight upgrade services we provide.
For customers who opt for regular flight options, please be advised that your flight schedule may include up to four stopovers, and layover times are not guaranteed. Your flight plan will precisely align with your intended travel schedule.
UTOvacation is not responsible for changes to the schedule, including alterations to routing or the number of stops in the itinerary, made by the airline company. Additionally, UTOvacation cannot provide compensation for schedule modifications, adjustments to seat assignments, or cancellations initiated by the airline.

Dispute Penalty
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvacation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account.If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than $299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.

Remarks:
1) UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Brent Crude Oil Price Index or US/Canada Official CPI has jumped over 4% between your booking date and tour departure date.
2) UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. We are not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list. OR contact us immediately at [email protected] for assistance.
3) Please note that local city taxes are not included in the invoice amount. These taxes, as imposed by the city, are typically calculated on a per-person, per-night basis. The customer is responsible for paying the local city taxes directly while staying at the designated location.

UTOvacation strongly recommends that you purchase travel insurance for any future travel plans. 

We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance. 

For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.

Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly. 

American Travel Insurance (click for more details)

Canadian Travel Insurance (click for more details)