Attention Please!
Thank you for reaching out to UTOvacation. Due to the high volume of tickets received, we prioritize responding to tickets:
1. Within 30 days of departure.
2. Currently traveling with us and in need due to an emergency. During this time, if you are traveling and need immediate assistance, please call your local emergency contact in your final confirmation document for further assistance.
We will do our best to respond to you in a timely manner.
Regarding other inquiries, please contact our phone or online chat service during business hours. We would gladly help you with your inquiries there. Thank you for your patience and understanding.