FLIGHT CHOICE:

☆ Regular Flight: We are trying to put you on a direct flight. If this is not possible, you will take flights with moderate layover time: + U$0

☆ Express Flight: We are trying to put you on a direct flight. If this is not possible, you will take flights with limited layover time of less than 6 hours each way

     Price: U$499/person

☆ Swift Flight: You will take a direct flight with no layover guaranteed (if there is (a) direct flight(s) service already existing between your departure gateway and the arrival gateway of your destination country)

     Price: U$899/person

☆ Business Class Upgrade (exclusively available for US departures): Elevate your journey with a luxurious international long-haul flight that defines sophistication and comfort.

     Price: U$6,000/person

 OPTIONAL PROGRAMS (CHOOSE BEFORE THE TRIP STARTS): 

☆ Day 3: Hammamet by night with dinner@ U$99/person

☆ Day 5: Full day excursion to Oases and Star Wars Film Sets with lunch@ U$129/person

☆ Day 6: Camel ride@ U$50/person

 RETURN FLIGHT DEVIATION SERVICE:  

1) Return Flight Deviation Service - 3 days (Airport drop-off service not included)

                 Price: U$1,299/person

                 Early Bird Price: U$1,099 

                 Included:

                 *Air Ticket change fee & fare difference from the original itinerary

2) Return Flight Deviation Service - 5 days (Airport drop-off service not included)

                 Price: U$1,399/person

                 Early Bird Price: U$1,199

                 Included:

                 *Air Ticket change fee & fare difference from the original itinerary

3) Return Flight Deviation Service - 6-20 days (Airport drop-off service not included)

                 Price: U$1,499/person

                 Early Bird Price: U$1,299

                 Included:

                 *Air Ticket change fee & fare difference from the original itinerary

*Please note the exact departure date may be selected at a later point prior to final payment or you may specify your preferred return date in the "Remark" Column.

 PRE & POST TRIP ACCOMMODATION SERVICE:

Please contact us for details and pricing whenever you need 

HAND-PICKED 4/5 STARS HOTEL ACCOMMODATIONS:

☆ Tunis: El Mouradi Gammarth Tunis or similar

  (5-star hotel)

☆ Hammamet: Blue Marine or similar

  (5-star hotel)

☆ Tozeur: Hôtel Ras El Ain or similar

  (4-star hotel)

☆ Matmata: Diar El Berber or similar

  (4-star hotel)

☆ Sousse: Mouradi palm marina or similar

  (5-star hotel)

International Air:(*UTOvacation reserves the right to confirm the airlines below)

☆ United Airline:

☆ American Airline:

☆ Delta Airline:

☆ Air Canada:

☆ Lufthansa Airlines

☆ Jet Airways

☆ Lot Polish Airlines

☆ Tap Air Portugal

☆ Austrian Airlines

☆ KLM Airlines

☆ Alitalia

☆ Air France

☆ French Bee Airline

☆ Virgin Atlantic

☆ Vueling Airlines   

☆ Air Caraibes   

☆ Level Airline

☆ Norwegian Air Shuttle

☆ Iberia

☆ Air Italy

☆ Aeroflot

☆ Aer Lingus

☆ Finnair

☆ Swiss International Air Lines

☆ Scandinavian Airlines

☆ Brussels Airlines

☆ British Airways

☆ Turkish Airlines

☆ Ukraine Intl Airlines

☆ Royal Air Maroc

☆ Etihad Airways

☆ Egyptair

☆ Italia Trasporto Aereo

☆ Qatar Airways

☆ Royal Jordanian

☆ Emirates Airline

TUNISIA DOES NOT REQUIRE A VISA FOR USA & CANADA PASSPORT HOLDERS.

Visit the "IATA Travel Centre" for detailed information on country-specific passport, visa and health requirements:

https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm

More about Travel Documents

*It is your responsibility to ensure that you- and any child travelling with you- have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary. Note that the documents required for the outbound portion of your travel may differ from those required for the return.

*Your passport should be valid for six months beyond your date of return. Passport must be in good condition: passport damaged beyond normal wear and tear will not be accepted.

*Consult with the appropriate embassy, high commission or consulate about the travel document requirement for any country that you plan to enter in, exit from or transit through.

*Some country no longer issue paper visas but rather electronic visas. E-Visa holders must present the printed e-Visa and valid passport at the checkpoint.

*International travel with infants and children may be required to show documentary evidence of your relationship and a Letter Consent or permission for the child’s travel from the parent(s) or legal guardian not present.

*Americans holding dual citizenship must travel to the United States with a valid U.S. passport. American permanent residents returning to the United States from abroad must carry a valid passport and a valid U.S. Permanent Resident Card (Green Card).

*Canadians holding dual citizenship must travel to Canada with a valid Canadian passport. Canadian permanent residents returning Canada from abroad must carry a valid passport and a valid Canadian Permanent Resident Card (PR Card).

Tunisia

Tunisia, in North Africa, is an exciting and underrated destination. Its stunning Mediterranean coastline offers sandy beaches, jasmine scents, and fresh seafood. Visitors can explore a thrilling mix of cultures and landscapes, from charming medinas and Roman ruins to golden dunes of the Sahara. Tunisia offers a diverse range of attractions and activities, from classic beach vacations to desert adventures and cultural immersions, promising to surprise and delight visitors of all ages and interests.

Geography

Tunisia"s geography is characterized by its diverse landscapes and natural features. The country boasts a long Mediterranean coastline with sandy beaches and fertile farmland. The north of Tunisia is home to the fertile Cap Bon peninsula, while the central region is a semi-arid coastal plain that includes the capital city of Tunis. In the south, the vast Sahara Desert dominates the landscape, with unique desert oases and the famous Chott el-Jerid salt lake. Overall, Tunisia"s geography offers a fascinating mix of environments and landscapes that are sure to captivate travelers.

Climate

Tunisia"s climate is also diverse due to its geographic location. Located in North Africa, Tunisia experiences a Mediterranean climate on its northern coast, with mild, rainy winters and hot, dry summers. Moving southward, the climate becomes increasingly arid, with very little rainfall and high temperatures year-round.

Coastal Region: The coastal region of Tunisia experiences a Mediterranean climate, with mild, wet winters and hot, dry summers. The region is home to popular tourist destinations such as Hammamet, Sousse, and Monastir.

Interior Region: The interior of Tunisia is characterized by its arid climate, with very little rainfall and high temperatures year-round. The region includes the Sahara Desert, which covers much of southern Tunisia.

Northern Mountains: The northern mountains of Tunisia experience a temperate climate, with cooler temperatures than the coastal region. The area is known for its lush vegetation and is popular for outdoor activities such as hiking and mountain biking.

Southern Mountains: The southern mountains of Tunisia have a semi-arid climate, with higher rainfall than the interior region. The area is home to the Atlas Mountains, which stretch across much of North Africa.

Coin

The Tunisian currency is the Tunisian Dinar (TND), which is divided into 1,000 millimes. Banknotes are available in denominations of 5, 10, 20, and 50 dinars, while coins come in denominations of 5, 10, 20, 50, 100, and 200 millimes. 

Voltage, Frequency And Plug/Outlet Type

In Tunisia, the standard voltage is 230V and the frequency is 50Hz. The plug and outlet type used in Tunisia is the Type C Europlug and Type E and F Schuko plugs, which have two round pins and sometimes a third round pin for grounding. 

Time Zone

Tunisia is in the time zone UTC+1, which is 1 hour ahead of Coordinated Universal Time (UTC). During daylight saving time, which is observed from the last Sunday in March to the last Sunday in October, the country is in the time zone UTC+2.

Language

The official language of Tunisia is Modern Standard Arabic, but Tunisian Arabic is widely spoken as the daily language.  French is commonly used in business and among educated Tunisians, and many people also speak English, particularly in tourist areas. Additionally, Berber languages such as Tamazight and Tachawit are spoken by some indigenous groups in Tunisia.

Economy

Tunisia"s economy is diverse, with a mix of agriculture, industry, and services. The country is known for its production of textiles, petroleum products, and phosphates. Tourism is also an important industry, with many visitors drawn to Tunisia"s historic sites, beaches, and desert landscapes. In recent years, the government has worked to attract foreign investment and modernize the economy. Tunisia"s main trading partners are the European Union, China, and the United States.

Travel tips and suggestions 

1. Best Time to Travel

Tunisia is a country with a Mediterranean climate, which means mild winters and hot summers. The best time to visit Tunisia is during the spring (March to May) and autumn (September to November) seasons when the weather is pleasant and comfortable.

During the spring season, the temperatures are warm but not too hot, making it perfect for outdoor activities and exploring the country"s historical sites. The countryside is also lush and green, making it a great time to visit the national parks and enjoy the natural beauty of Tunisia.

In the autumn season, the temperatures are cooler than in the summer but still warm enough to enjoy the beaches and other outdoor activities. It is also a good time to explore the country"s souks (markets) and historical landmarks, without the crowds that come in the summer.

The summer season (June to August) is peak tourist season in Tunisia, but the temperatures can get very hot, especially in the southern parts of the country. It is best to avoid outdoor activities during the middle of the day and seek shade or air-conditioned areas.

The winter season (December to February) is the low tourist season in Tunisia, but it can still be enjoyable for those who don"t mind cooler temperatures. The coastal regions are still relatively mild, but the interior regions can get quite cold.

In summary, the best time to travel to Tunisia is during the spring and autumn seasons when the weather is pleasant, and the crowds are thinner. However, if you don"t mind the heat, the summer season can also be enjoyable, while the winter season is ideal for budget travelers looking to avoid the crowds.

2. What to wear in Tunisia

Due to its varied geography and climate, Tunisia experiences different weather patterns throughout the year. It"s important to pack accordingly for the activities you plan to do and the regions you will visit.

In general, the temperature in Tunisia is mild, with hot summers and cool winters. If you plan to visit during the summer months, it"s important to pack lightweight and breathable clothing, such as cotton or linen, as well as a hat and sunglasses to protect from the sun. In the winter, temperatures can drop significantly, especially in the mountainous regions. It"s recommended to bring warm layers, such as sweaters, coats, and scarves.

If you plan to visit religious sites, it"s important to dress appropriately. Cover your shoulders and knees, and avoid wearing revealing clothing. In general, Tunisians dress conservatively, so it"s a good idea to pack modest clothing.

If you plan to do outdoor activities, such as hiking or exploring the Sahara Desert, it"s important to bring sturdy, comfortable shoes and appropriate clothing for the terrain, such as long pants and closed-toe shoes. It"s also important to bring sunscreen, a hat, and sunglasses to protect from the sun.

Overall, it"s best to pack for layers and be prepared for varying weather conditions depending on the regions you plan to visit.

3. What to do

Tunisia is a country with a rich history and culture, and there are many interesting things to see and do for visitors. Here are some of the top activities to consider when visiting Tunisia:

Explore the ancient ruins of Carthage: Carthage was once a powerful city-state and rival to Rome, and its ruins are some of the most impressive in the Mediterranean. Visitors can explore the remains of the city, including the Punic ports, the Antonine Baths, and the amphitheater.

Visit the Bardo Museum: This museum, located in the capital city of Tunis, is home to one of the most impressive collections of Roman mosaics in the world. Visitors can also see artifacts from Tunisia"s rich history, including ancient jewelry, pottery, and sculptures.

Relax on the beaches of Djerba: Djerba is a popular tourist destination known for its beautiful beaches, warm weather, and laid-back atmosphere. Visitors can swim in the clear waters of the Mediterranean, explore the island"s markets and villages, or take a camel ride along the beach.

Explore the medinas of Tunis and Sousse: The medinas, or old town areas, of Tunis and Sousse are both UNESCO World Heritage sites and are known for their narrow streets, colorful markets, and beautiful architecture. Visitors can wander through the winding alleys, shop for handicrafts and souvenirs, and visit historic sites like the Great Mosque of Sousse.

Take a desert tour: Tunisia"s southern desert is home to some of the most breathtaking landscapes in the country, including the Sahara Desert and the Chott el Djerid salt lake. Visitors can take a camel ride or a 4x4 tour through the desert, spend a night in a Bedouin camp, and see the stars in the clear desert sky.

Overall, Tunisia offers a wealth of cultural and natural attractions for visitors to enjoy, making it a great destination for anyone looking for an authentic North African experience.

4. Other facts and tips

• Visa requirements vary depending on your nationality. Tourist VISA is NOT REQUIRE for USA & CANADA passport holders. Check with your local Tunisian embassy or consulate to confirm the latest regulations.

• The official currency in Tunisia is the Tunisian Dinar (TND). It"s best to exchange money at authorized exchange offices or banks. Avoid exchanging money on the street. 

• Tipping is appreciated in the service industry. In restaurants, leaving 10-15% of the total bill is a good amount, and a small tip for taxi drivers is also customary.

• Keep your valuables close, be aware of your surroundings, and try to avoid walking alone at night.

• Tunisia is known for its beautiful beaches and warm weather, but it"s important to protect yourself from the sun. Wear sunscreen, a hat, and sunglasses, and stay hydrated.

• When visiting mosques or other religious sites, it"s important to dress modestly and remove your shoes before entering. It"s also important to be respectful of local customs and traditions.

• It"s recommended to drink bottled water in Tunisia, as tap water is not safe for drinking. Bottled water is inexpensive and widely available.

• Rules of the road may not always be followed. It"s important to drive defensively and be aware of other drivers.

• Smoking is banned in public places, including restaurants and bars, in Tunisia. 

Best things to do in Tunisia

1. Explore the ancient ruins of Carthage

Carthage was once a powerful city in ancient times and its ruins are a must-see attraction in Tunisia. Visitors can explore the ancient amphitheater, baths, and other fascinating ruins that offer a glimpse into the city"s rich history and culture.

2.Take a stroll in the Medina of Tunis

The Medina of Tunis is a UNESCO World Heritage Site and is a vibrant and colorful market that offers visitors a glimpse into the local culture and traditions. Visitors can explore the narrow streets, shop for souvenirs, and taste the local cuisine.

3.Relax on the beaches of Djerba

Djerba is a beautiful island located off the coast of Tunisia and is known for its stunning beaches. Visitors can relax on the white sandy beaches, swim in the clear blue waters, and enjoy a variety of water activities like snorkeling and diving.

4.Visit the Bardo Museum

The Bardo Museum is a must-visit attraction in Tunis and is home to one of the largest collections of Roman mosaics in the world. The museum also features artifacts from ancient civilizations like Carthage and is a fascinating place to learn about Tunisia"s rich history.

5.Take a camel ride in the Sahara Desert

The Sahara Desert is one of the most famous landmarks in Tunisia, and visitors can take a camel ride to explore the stunning landscapes of the desert. Visitors can also stay in a traditional desert camp, watch the sunset over the dunes, and experience the peacefulness of the desert.

6.Taste the local cuisine

Tunisian cuisine is a fusion of Mediterranean and Arabic influences and is known for its delicious flavors and spices. Visitors can try dishes like brik, a crispy pastry filled with egg and tuna, and couscous, a staple dish made with semolina grains, vegetables, and meat.

7.Explore the beautiful village of Sidi Bou Said

Sidi Bou Said is a picturesque village located near Tunis and is known for its blue and white buildings and stunning views of the Mediterranean Sea. Visitors can explore the narrow streets, shop for souvenirs, and enjoy the local cafes and restaurants that offer breathtaking views of the sea.

Main Attractions and Destinations 

1.Carthage

An ancient city founded by the Phoenicians and later conquered by the Romans. It is now a UNESCO World Heritage Site and visitors can explore the ruins of the city, including the Punic Port, the Antonine Baths, and the Carthage Museum.

2.Bardo Museum

Located in the capital city of Tunis, the Bardo Museum is one of the largest museums in North Africa and is known for its collection of Roman mosaics. The museum also features exhibits on Tunisian history and culture, including artifacts from the Carthaginian, Roman, and Islamic periods.

3.Sidi Bou Said

A picturesque village located on a hill overlooking the Mediterranean Sea, known for its white-washed buildings and blue doors and shutters. Visitors can wander the narrow streets, explore the art galleries and souvenir shops, and enjoy the stunning views of the sea.

4.El Jem Amphitheater

An impressive Roman amphitheater located in the town of El Jem, it is the third-largest amphitheater in the world and a UNESCO World Heritage Site. Visitors can explore the ruins of the amphitheater, which once held up to 35,000 spectators, and imagine the gladiatorial contests and other events that took place there.

5.Sahara Desert

Tunisia offers visitors the opportunity to experience the Sahara Desert, which covers much of the southern part of the country. Visitors can take a camel trek, spend a night in a traditional Bedouin camp, and explore the unique landscape of sand dunes and oases.

6.Djerba Island

An island located off the coast of Tunisia, known for its beautiful beaches, traditional villages, and ancient ruins. Visitors can explore the old town of Houmt Souk, visit the Ghriba Synagogue, and enjoy water sports and other activities on the beaches.

7.Medina of Tunis

 A UNESCO World Heritage Site, the Medina of Tunis is the old town of the capital city and is known for its traditional architecture and narrow alleyways. Visitors can explore the souks, mosques, and madrasas of the medina, and learn about the history and culture of Tunisia.

Traditional gastronomy of the region

Tunisia is a North African country with a rich and diverse culinary tradition. Its cuisine is a mix of Berber, Arab, and Mediterranean influences, resulting in a unique and flavorful gastronomy. Here are some traditional Tunisian dishes you should definitely try:

1.Couscous

This is probably the most famous Tunisian dish. It is made of semolina grains steamed over a stew of vegetables, meat, and chickpeas. The stew can be made with lamb, beef, or chicken, and is seasoned with spices like cumin, coriander, and turmeric. Couscous is usually served on Fridays, the holy day of the week in Islam.

2.Brik

This is a savory pastry that can be filled with a variety of ingredients, such as tuna, egg, potato, or cheese. The pastry is made of thin sheets of dough that are filled and then fried until crispy. Brik is usually served as an appetizer.

3.Lablabi

This is a hearty soup made of chickpeas, bread, and spices. The chickpeas are cooked with garlic, cumin, and harissa (a hot chili paste), and then served over pieces of stale bread. Lablabi is a popular breakfast dish in Tunisia.

4.Shakshuka

This is a dish of eggs poached in a tomato and pepper sauce. The sauce is spiced with cumin, paprika, and chili, and can be served with bread or couscous. Shakshuka is a popular brunch dish in Tunisia.

5.Mechouia

This is a salad made of grilled vegetables, such as bell peppers, tomatoes, and onions. The vegetables are chopped and mixed with olive oil, garlic, and harissa. Mechouia is usually served as a side dish or appetizer.

6.Merguez

This is a spicy sausage made of beef or lamb. The sausage is seasoned with cumin, coriander, and chili, and can be grilled, fried, or boiled. Merguez is a popular street food in Tunisia.

7.Makroud

This is a sweet pastry made of semolina dough filled with dates and fried until crispy. The pastry is then soaked in a honey syrup flavored with orange blossom water. Makroudh is usually served as a dessert or snack.

These are just a few examples of the many delicious dishes you can try in Tunisia. The country"s cuisine is rich and varied, and there is something for everyone to enjoy. So, if you are a foodie or just looking to try something new, Tunisia is definitely worth a visit.

“These conditions apply to all travel booked on or after August 22, 2024. For all travel booked prior to August 22, 2024, the applicable conditions are outlined on your invoice and booking confirmation email. ”

Your agreement with UTOvacation is subject to the terms and conditions outlined below.

Please read them careful prior to deciding whether to enter into this agreement. Do not hesitate to ask a UTOvacation staff member of any questions you may have in respect to these conditions before booking your travel. They are required to answer any questions you may arising from the information provided during the booking process and these terms and conditions. These terms and conditions can also be found on UTOvacation’s website at utovacation.com.

By booking your tour online with UTOvacation.com you acknowledge and agree to all terms and conditions herein.

Online Reservations

Step 1. Visit UTOvacation website: www.utovacation.com, login or register your account. (Learn how to book online Click Here)

Step 2. Choose your desired departure date and departure city

Step 3. Please identify and provide the contact information for the main passenger. All communication from UTOvacation will be sent to the main passenger only.

Step 4. Review the required documents page, provide the requested passport information for each traveller, and upload the requested passport information for each traveller.

Step 5. Read these terms and conditions and, if agreeable, indicate that you agree to abide by them.

Step 6. Make a deposit online. A Non-refundable, non-transferable payment is required to secure the space. The specific deposit amount is determined by the requirements specified on the product pages and the amount indicated during the enrollment process for each respective product.

Step 5. Finalize the booking.

Final Payment

Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred.

Step 6. Trip Confirmation.

A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger approximately one month before departure.

UTOvacation notice

Generally

If UTOvacation becomes aware of a change to any matter that might have affected your decision to purchase this travel, they will promptly advise you of this change.

Such notices may include doubt as to your tour meeting minimum attendant requirements thereby threatening cancellation or alteration of your tour. In either such circumstances UTOvacation will offer the customer the choice of a travel credit acceptable to you, comparable re-scheduled travel acceptable to you, or reimburse you the amounts paid to UTOvacation minus such amounts already received by you directly from or on behalf of the relevant travel supplier.

Specifically

If UTOvacation becomes aware of the following events, it will promptly notify you and offer you the choice of a full and immediate refund or comparable alternative travel acceptable to you:

1. Transportation that forms part of your travel is delayed or advanced by at least 24 hours, unless caused by mechanical problems, safety considerations, weather conditions, a strike or lockout, or force majeure.

2. A different cruise ship is substituted (if applicable)

3. An accommodation is changed, or the standard of the accommodation is changed.

4. The contract permits price increases by more than 7%, except any increase resulting from an increase in sales tax.

5. The documents needed for the trip have changed because of changed transportation routing and there is not enough time for you to obtain the documents before departure.

Travel Outside Canada

You will require your passport and, depending on your destination, a travel visa, to travel to your destination. The entry to a stopover country or your final destination may be refused if the required information and travel documents are incomplete or even if they are complete.

UTOvacation is not responsible in either circumstance for denial of entry to a country by their relevant officials.

Before entering into an agreement with a customer for travel services and taking payment, UTOvacation will advise you of the typical information and travel documents, such as passports, visas, affidavits, and notarized consent letters, that will be needed for each person whom travel services are being purchased. Please utilize the IATA as a resource - https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm

The living standards and practices at your destination in respect to the provision of utilities, services, and accommodation may differ from those found in Canada.

Travel Visa

The following documents from the passenger are required if travel visa is applied through UTOvacation’s Visa Center:

• Original Passport (Make sure your actual passport must be valid at least 6 months beyond the date of your expected departure time)

• Recent passport size photo with white background. Please note, each countries requirement may differ, please check requirement click here

• Visa Application Form (Complete with signature and date)

*Remarks: If acquiring a visa on your own, the supporting documents will be provided from UTOvacation One Month prior to the trip departure date. Supporting documents requested early are subject to a $100 per person administration fee.

Visit the “IATA Travel Centre” for detailed information on country-specific passport, visa and health requirements: click here

Payment Info

Payment amounts and due date shall be outlined on your invoice. Kindly be advised that you will receive our emails before the set payment due dates. The first notice will be within two weeks following your initial deposit. The second notices will be 180 days before the tour departure date and will remind you to settle your 2nd deposit and final payment respectively for the tour package you have reserved. Please check your email regularly, including your junk box, to ensure you don’t miss a notice.

Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your balance or final payment will NOT be charged automatically by UTOvacation.

Full or final payment is due 180 days before tour departure date. Travel documents, including but not limited to, a valid Passport copy shall be collected prior to booking.

Trip Cancellation and Eligible Refunds

UTOvacation Cancellations or Modifications

UTOvacation reserves the right to cancel or reschedule a tour prior to departure date. The travel provider may also be unable to provide the travel services you contracted for. In either such circumstances UTOvacation will offer the customer the choice of a travel credit acceptable to you, comparable re-scheduled travel acceptable to you, or reimburse you the amounts paid to UTOvacation minus such amounts already received by you directly from or on behalf of the relevant travel supplier.

Refunds may take up to 6 to 8 weeks to process but UTOvacation will make best efforts to provide a refund as soon as possible.

Please note, any refundable amount will not include fees associated with Travel Visas already been issued, any services that have already been delivered, or any incurred fees already charged by suppliers when such amounts will be returned directly to you from the supplier.

Customer Cancellations and Modifications

Subject to these terms and conditions, if a customer cancels their travel before or during their travel, any and all payments made to UTOvacation are non-refundable. This includes cancellation due to denial and/or rejected by relevant immigration and/or customs department, cruise port terminal officer, inability to obtain necessary visas and/or passports, or any other reason outside UTOvacation’s control, other than cancellation by a travel provider.

Cancellation or change requests must be confirmed in writing by email including your reservation number, full name and date of travel. Cancellations will only be accepted in writing.

No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations for which they specifically paid for. A surcharge may apply should there be any additional fees occurred from services refused by the passengers.

Optional programs

In order to secure your spot and price for any of the early bird deals or promotional packages, a full payment or deposit may be required at UTOvacation’s discretion.

No Show- Sponsored Tour

If your travel is a sponsored tour and the sponsor requires that all passengers attend all the included activities during the trip, “No Show” fees will apply. Each and any no show in this instance will incur a penalty of $100 per person, per day. If the traveller does not attend daily activities, payment will be immediately collected for the day missed. This penalty applies no matter the cause (including illness, flight/cruise delays, quarantines, and etc). If passengers do not attend the activities or pay associated penalties for missing scheduled activities, the sponsoring associations will cancel remaining hotels and flights.

Liability

The customer shall hold UTOvacation harmless for all damages incurred and harm suffered as a result of actions or inaction of an another out of its control. Furthermore, should the traveller violate any local/provincial or national laws during their travels, UTOvacation is not responsible or liable for any damages or harm suffered.

No children under 2 years old

UTOvacation does not allow travel of children less than 2 years old.

Price Adjustments

You agreement permits price increases. After the booking is confirmed, if the total price and the cumulative increase, except any increase result from increase in sales tax, is more than 7%, the customer has the right to cancel the contract and obtain a full refund. You are responsible for paying for the increase if 1) the increase is less than 7% for reasons other than increase of sales tax, 2) the increase is more than 7% as a result from increase in sales tax, or 3) the increase is more than 7% for reasons other than increase in sales tax and you wish to proceed with the travel.

No price increases are permitted after you have paid UTOvacation in full

UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Crude Oil Price Index or US/Canada Official CPI has increases by 4% or more between your booking date and tour departure date.

Tour Adjustments

UTOvacation retains the right to modify tours, if deemed in the best interest of its passengers, including in cases that involve the health and safety. UTOvacation will do its best to notify you of any such changes before your departure, or as soon as possible if you have already departed. If the adjustment is due to the supplier failing to provide travel services paid for by you at your desired time, UTOvacation will offer the customer the choice of a travel credit acceptable to you, comparable re-scheduled travel acceptable to you, or reimburse you the amounts paid to UTOvacation.

Travel Seat Arrangements

Seating/Cabin assignment

The customer understands and accepts that UTOvacation has no power to control the seating selection on the aircraft or cabin location on the cruise (unless where specified). All seating is arranged by the airline or cruise line. UTO vacation cannot help customer change pre-assigned seats/cabins.

Preferred Seat Upgrade: UTOvacation will not be responsible for any preferred seat upgrade on aircraft (except for business or first class seats). Some cruise packages allow the selection of cabins at the time of booking for an upgraded price; please refer to the product page for details.

Reservation Adjustments

Changes to an existing reservation by the passenger for whatever the cause, will incur a $100 per person charge plus any additional supplier fees. This includes name changes and removal of any

services such as optional tours and transfers. The deposit and/or full payment for any optional feature that is on an early bird or special sale promotion is non-refundable and non-transferable.

*Please note that name changes to airline or cruise line reservations are subject to full cancellation or re-booking. Replacing a travelling passenger or is subject the cancellation conditions outlined in these terms and conditions.

Changes or additional requests after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. UTOvacation will make its best effort to minimize these costs, however, all payment will be payable by request of the local service providers.

There are no refunds for unused services.

Travel Insurance

UTOvacation strongly recommends all tour members to purchase trip cancellation and health insurance at the time of booking, including health insurance. UTOvacation does not directly offer such insurance. The Travel Insurance recommended by UTOvacation are facilitated and owned by third party operators. Any Travel Insurance purchased by the passenger is governed by the third party and UTOvacation is not liable or responsible for said insurance.

Baggage

Each airline company has its own rules and regulations with the baggage weight, size, and number. The best way to find out the rules and regulations is to go visit the airline company official website.

Please note that for some destinations, baggage is not included in your package. Refer to your specific tour product page’s terms & conditions for specific baggage allowances.

Tour Fare Includes

Please refer to your tour itinerary for the most updated information.

Tour Fare Excludes

• Visa Application Fee

• Any personal charges, such as phone bills, laundry, postage, and baggage over-weight charge, insurance, beverages, water, etc

• Optional Tours

• Any other charges or incremental costs caused by the acts of God, Force Majeure, natural disasters, fires, weather, governmental and local authority’s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by the accident beyond the responsibilities of UTOvacation or incurred due to the tourist action violating any law.

o If such events lead to the travel supplier failing to provide your travel services UTOvacation will offer you the choice of a travel credit acceptable to you, comparable re-scheduled travel acceptable to you, or reimburse you the amounts paid to UTOvacation

Flight Package Description

Silver Flight Package (Guaranteed maximum of one-stop/layover to your destination country gateway ). If your departure city has indirect flight(s) with only one stop/layover to connect your destination country gateway, we guarantee to provide you with flight with only one stop/layover to your destination country gateway if you select such package early enough before we issue the tickets. (Option and flight itinerary are subject to availability)

Gold Flight Package (Guaranteed non-stop flight to your destination country gateway )

If your departure city has regular direct flight(s) to connect your destination country gateway, we guarantee to provide you with a non-stop flight to your destination country gateway if you select

such package early enough before we issue the tickets. (Option and flight itinerary are subject to availability)

UTOvacation’s Affiliate Program

Customers who book via the Affiliate link may not switch tours or reschedule and apply the previous amount or percentage of discount/commission to future trips. Discounts that are offered are only applicable to initial tour purchase and non-transferable.

Please note, for customers who have booked via the Affiliate program, tour change fees will be applicable should you decide to reschedule originally purchased tours. Please refer to the terms and conditions on the Product Page.

UTOvacation’s Affiliate discounts/commissions are not redeemable for cash or future travel credit regardless of circumstances. The value of the Affiliate will be deducted from your final payment if applicable.

Please note, the Affiliate commission is only applicable to the initial purchase. Future additional purchases are not applicable to the Affiliate discount/Commission.

UTOvacation’s Assurance

UTOvacation"s Travel Assurance program enables passengers to be able to change participants’ name(s) or tour departure date one time for free without any administration fees up to 180 days prior to trip departure date.

• UTOvacation"s Travel Assurance Program must be purchased within 14 days of initial booking.

• UTOvacation"s Travel Assurance Program: reschedule/rebook up to 180 days before departure $ 99 - $ 399

• UTOvacation"s Travel Assurance Program: reschedule/rebook up to 120 days before departure $ 199 - $ 499

• UTOvacation"s Travel Assurance Program: reschedule/rebook up to 90 days before departure $ 299 - $ 599

• Please note, upon purchasing UTOvacation"s Travel Assurance program, you understand that this program is non-refundable and non-transferable.

Please note, when UTOvacation"s Travel Assurance program is purchased, payments made by the customer will first be applied to the UTOvacation"s Travel Assurance program and then to the remainder of the tour package.

Additional Conditions

During the tour or cruise, you will be considered have automatically abandoned your trip if you do not attend the pre-arranged tour or check in the prearranged hotel or cruise.

All the extra cost will be undertaken by the client voluntarily. UTOvacation reserves the right to abandon any clients if such clients violate the law or damage the interest of tour groups.

UTOvacation is not responsible for any denied Travel Visa application and will not be offering a refund of received by you.

If a child- 18 years old or younger- is travelling abroad with only one parent/guardian, children must carry a notarized consent letter signed by non-accompanying parent/guardian. If a child is travelling alone they children must carry a notarized consent letter signed by both parents/guardian. Such a consent letter may be requested by immigration authorities when entering or leaving from a foreign country or by North American officials when re-entering into USA or Canada. Failure of presenting such document may result in the rejection of boarding aircraft or vessel for the children concerned.

If a cruise line substitutes ships or changes its sailing by more than 24 hours, UTOvacation will advise you immediately and offer your choice of a full and immediate refund or a comparable alternate travel service acceptable to you. UTOvacation will not do so for scheduling alterations over 24 hours, if they are the result of mechanical problems with the ship, safety considerations, weather conditions, a strike or lock-out, or force majeure.

The credits in the Affiliate Program cannot be combined with any other promotions or coupons and redeemed in the same booking.

Any promotional coupons cannot be applied to any extra items including but not limited to visa service fees, gratuities, sightseeing, admission ticket fares, meal plans, single supplement charges, airport transfers, travel insurance, any taxes/surcharges and optional tours.

UTOvacation reserves the right to cancel or modify a tour any time prior to departure date if the group has less than ten passengers, subject to these terms and conditions.

All upgrade packages are 100% non-refundable, items including flight package, hotel, cruise cabin, meal package and etc.

UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. UTOvacation is not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list or contact us immediately at [email protected] for assistance.

Dispute Penalty

Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvcation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account. If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than

$299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.

Ensuring Secure Payments

Safeguarding your payment(s) is our top priority. In order to prevent fraud, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.

Tipping

For the on-tour convenience of some itineraries, we will collect all gratuities which is to be shared by our local team. This may include tour leaders, guides, drivers, baggage porters, airport coordinators, restaurant waiters for all included meals and other staff in the team behind the scenes.

These gratuities are not mandatory but are appreciated as recognition for excellent service and we thank you for your encouragement and generosity.

Shopping

Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour.

Special Notes for Middle Eastern packages:

Please be advised that traveling in the Middle East requires open-mind and willingness to respect the local culture, religion and tradition.

1. It is highly recommended that women wear tops covering shoulders and skirts falling below the knee in public. Knee-length shorts are allowed for men. It is customary for women to cover their shoulders and hair and men to have shirts and long pants when visiting a mosque or temple. More conservative dress is expected during the Ramadan or Jewish holiday period.

2. Non-Muslims above the age of 21 are only allowed to consume alcohol in licensed hotels,

clubs and restaurants, never in public open areas.

3. Taking photographs of individuals, especially females, needs a permission first. Do not take any pictures with military facilities, borders and airports.

4. Horse carts and camel rides at tourist sites are mostly not included in the entrance fees. We suggest that you negotiate ride fare and tips with the merchant beforehand in order to avoid any unexpected situation at the end of the ride. Keep the exact change in local currency handy.

5. Ramadan is the holy month for the Islamic world and all Muslims have to fast from dawn to dusk without eating, drinking or smoking. Alcohol is available in licensed bars and restaurants after sunset for non-Muslims. Tourist hotels usually keep one restaurant open during the day catering to resident guests. Also during Ramadan month, live performance, certain music and dancing are prohibited. Shops are open after sunset.

6. Most hotels and restaurants provide kosher foods with no pork or shellfish in Israel.

7. Shabbat is the Jewish holy-day and day of rest of the week. It starts on every Friday after sunset and ends on Saturday evening. Offices, public transportation (except for taxi), private businesses are closed (i.e., stores and restaurants) and reopen after the Shabbat.

Specific requirements for cruise passengers

*Guests are not allowed to sail if entering the 24th week of pregnancy before or any time during cruising. A physician’s “Fit to cruise” note is required if a customer is pregnant 23 weeks or less at the time of debarkation. Please keep in mind that not every vessel has a doctor/nurse or facilities/equipment to accommodate the special need. Please be advised to also check with the insurance company for pregnancy-related care.

*Infants must be at least 6 months of age at the time of embarkation for any itineraries under 7 nights and 12 months of age for any itineraries more than 8 nights.

*Passengers above the age of 21 are permitted to cruise alone. Anyone under such age should get onboard and share a cabin with a parent or legal guardian with a proof. Such clients are forbidden to attend any gambling activities or consume any alcohol beverages. Parent(s) or legal guardian(s) shall be in full responsibility for the minors regarding their conducts and behaviors subject to the terms and conditions of cruise lines.

*Each traveler above the age of 80 shall represent and warrant that he/she is physically fit to

 travel on the voyage. Contact the cruise line of any existing physical health issues or any other conditions you may require medical attention/special care during the whole journey.

*We request all travelers to provide the accurate information for cruise reservation including name, age, gender, tour dates, nationality, passport number etc. Any change of the above will result in a one time $150USD/$200CAD penalty/surcharge per change within 110 days prior to the sailing. All name changes within the same stateroom will result in applicable cancellation.

*Gender X or any other identifications other than M or F might be prevented from going through the security checkpoint at the pier.

*When boarding, all passengers must be responsible for presenting passports valid for at least 6 months upon the end of the international travel date as well as any necessary immunizations and visas required for cruise itinerary. EVUS must be updated in a timely manner and we also strongly encourage our customers to visit the government foreign affairs website for any up to date travel advisories and safety recommendations.

*UTOvacation highly recommends guests to obtain travel/health insurance against any possible or potential issues related to any emergencies, delays, interruptions, cancellations or losses.

Any one who violates the above regulations or fails to provide the required travel documents will be denied for boarding the vessel at any time. UTOvacation shall not be entitled to have any further liability or offer any remedy whatsoever in this circumstance.

UTOvacation strongly recommends that you purchase travel insurance for any future travel plans. 

We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance. 

For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.

Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly. 

American Travel Insurance (click for more details)

Canadian Travel Insurance (click for more details)