☆ Travel across Mediterranean Sea on the MSC Grandiosa, a modern and luxurious ship.
☆ Barcelona and Madrid are must-visit destinations in Spain for the Mediterranean beaches and unique blend of modernity and tradition.
☆ A gateway to La Goulette for its colorful markets, lively atmosphere, and stunning views of the Mediterranean Sea.
☆ Explore the vibrant city in Sicily, known for its rich history, stunning architecture, delicious street food, and vibrant local culture.
☆ Marvel to Naples, proximity to the ancient ruins of Pompeii and the beautiful Amalfi Coast.
☆ Discover the historic charm, bustling port, and beautiful seafront in Livorno.
☆ Embrace the lively atmosphere of a colorful and charming French city-Marseille.
Tour Code: USMM13
Duration: 13 Days
Optional Features and Upgrades: Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking:
Service Language: English
Extra Service: Travel Insurance Visa Service
1. Round-trip international flight from New York (All Airports) to Europe for NO additional charge
The following departure cities are available for an additional charge:
Additional U$500/person | Montreal / Miami / Fort Lauderdale / Boston / Washington, D.C. / Orlando | |
Additional U$600/person | Las Vegas / Austin / Oklahoma / Chicago / Detroit / Memphis / Milwaukee | |
Additional U$700/person | Dallas / Philadelphia / Charlotte / Houston / Denver / Phoenix / Sacramento / San Antonio / Vancouver / Seattle / Portland / Los Angeles / San Diego / San Francisco / Toronto / Montreal | |
Land only package without round-trip international flight ticket: minus U$500/person
2) Pre and post cruise hand-picked 4-star hotel accommodations.
3) Cruise inside stateroom on the MSC Grandiosa.
4) Sightseeing admission fees as listed on the agenda.
5) Food as specified on the itinerary.
6) Special cultural programs as listed in different cities as specified in the schedule.
7) Professional English-speaking local tour expert.
8) Air tax and fuel surcharge.
1. Travel insurance
2. Any personal expenses
3. Tour extensions and optional programs
4. A Mandatory Service Charge & Tipping (land and cruise) U$250/person is required and payable by Credit Card Before Your Final Payment Due Date.
5. Single Supplement Fee (Our tour price is based on double occupancy. If a single passenger is traveling alone and not sharing a room for the entire trip, the tour price charged to the single traveler will be double the standard tour price.)
6. Baggage is not included in this tour fare. The passenger is responsible for paying the fees associated with Baggage cost if there are any to the Airline directly and prior to departure.
ALL PRICES ARE IN USD
PAYMENT SCHEDULE:
☆Full Payment is REQUIRED at the time of booking.
OPTIONAL PROGRAM AND UPGRADES:
* Since the seats are limited, we recommend you to choose optional and extension programs at the time of booking
GROUP SIZE:
☆ 10 - 40 people in each group
Specific requirements for cruise passengers:
*Guests are not allowed to sail if entering the 24th week of pregnancy before or any time during cruising. A physician’s “Fit to cruise” note is required if a customer is pregnant 23 weeks or less at the time of debarkation. Please keep in mind that not every vessel has a doctor/nurse or facilities/equipment to accommodate the special need. Please be advised to also check with the insurance company for pregnancy-related care.
*Infants must be at least 6 months of age at the time of embarkation for any itineraries under 7 nights and 12 months of age for any itineraries more than 8 nights.
*Passengers above the age of 21 are permitted to cruise alone. Anyone under such age should get onboard and share a cabin with a parent or legal guardian with a proof.Such clients are forbidden to attend any gambling activities or consume any alcohol beverages. Parent(s) or legal guardian(s) shall be in full responsibility for the minors regarding their conducts and behaviors subject to the terms and conditions of cruise lines.
*Each traveler above the age of 80 shall represent and warrant that he/she is physically fit to travel on the voyage. Contact the cruise line of any existing physical health issues or any other conditions you may require medical attention/special care during the whole journey.
*We request all travelers to provide the accurate information for cruise reservation including name, age, gender, tour dates, nationality, passport number etc. Any change of the above will result in a one time 150USD/200CAD penalty/surcharge per change within 110 days prior to the sailing. All name changes within the same stateroom will result in applicable cancellation. Gender X or any other identifications other than M or F might be prevented from going through the security checkpoint at the pier.
*When boarding, all passengers must be responsible for presenting passports valid for at least 6 months upon the end of the international travel date as well as any necessary immunizations and visas required for cruise itinerary. EVUS must be updated in a timely manner and we also strongly encourage our customers to visit the government foreign affairs website for any up to date travel advisories and safety recommendations.
*UTOvacation highly recommends guests to obtain travel/health insurance against any possible or potential issues related to any emergencies, delays, interruptions, cancellations or losses.
Any one who violates the above regulations or fails to provide the required travel documents will be denied for boarding the vessel at any time. UTOvacation shall not be entitled to have any further libility or offer any refund whatsoever.
Depart from USA.
Arrive in Barcelona, the capital of Catalonia, is a Mediterranean and cosmopolitan city with Roman remains, medieval quarters, and the most beautiful examples of 20th century Modernism and avant-garde. Legend has it that Barcelona was constructed by General Carthage and Hannibal’s father Hamirka Baka, and has a long history serving as the capital of the Kingdom of Aragon.
Find your own transportation to your hotel or you can choose the optional private airport pick up service ($80 / Person--Minimum to 2 ppl). The rest of the day is at your leisure.
*Please note that while we are doing our best to accommodate early arrivals, hotel check-in time is generally not before 3:00 pm. Baggage storage can be arranged at the hotel. Take the rest of the day to rest up.
Barcelona, the Catalonian seaside city, is the second largest metropolis in Spain with a history of over 2000 years. Known as the “City of Gaudi "", the city has over a dozen eye-catching architectures designed by Antoni Gaudi. Start off the day by visiting the city landmark, the towering La Sagrada Familia which has been built since 1883. This is the only structure that has been listed on the UNESCO World Cultural Heritage Site even during construction. It is estimated that this giant complex will be finished in 2026 at the final height of 565ft/172m, the tallest church in the world. Biblical stories, curvilinear designs, geometrical patterns, natural elements and the concept of light rays dominate the whole edifice which is considered the masterpiece of Gaudi. Following the construction site, you will also visit Casa Batllo and Casa Mila, both are on the UNESCO list designed by Gaudi located on the Passeig De Gracia Avenue, a famed upscale commercial boulevard lined with prestigious and posh buildings from different historical periods of time. Stroll along the tree-lined pedestrian La Rambla Street which connects Placa de Catalunya and Columbus Monument. Make a quick stop at the well-known and hustle and bustle Boqueria Market and then move onto the Palace of Guell, another UNESCO listed must-see sight done by Gaudi. Overnight stay in Barcelona.
* Please be advised that the tour guide will leave the meeting point details with the hotel reception, please make your own way to the specified meeting point.
Today you can venture on your own and discover the hidden treasures of this ancient city, or you can join an optional tour to Montjuic & Barcelona Panoramic:
Optional Tour: Half-Day Montjuic & Barcelona Panoramic at U$149/person
Includes entrance fee to Poble Espanyol.
Enjoy two of Barcelona"s beautiful areas- the Waterfront and Montjuic Hill. Begin at the Barcelona Waterfront and the Old Port and continue to view the Columbus Monument, Gothic Drassanes shipyard, and the World Trade Center. Visit Montjuic hill and enjoy outstanding views of the city from the Mirador de Miramar lookout. Next, view the 1992 Olympic Ring sports complex. Finally, arrive at Poble Espanyol for some time to explore on your own.
At around 16:00, take your own transfer to the Cruise Port Terminal for cruise embarkation. The cruise will be left at 18:00.
Today, your cruise will sail at sea. The cruise line offers activities throughout the day.
Today, your ship will dock in La Goulette. You can join the excursion package we offer to enhance your overall experience.
Optional Program: Historical and Cultural Tunis & Sidi Bou Said Half-Day Guided Tour at U$59/person
Embark on a captivating half-day excursion blending the allure of ancient history with the vibrant charm of a typical Tunisian village. Departing from La Goulette, the port of Tunis, your journey begins in Carthage, an archaeological marvel dating back to the 6th century B.C. Hannibal, the famed general, once called this city the base of a powerful trading empire.
Explore the Tophet, an ancient open-air site where Punic sacrifices were made, and marvel at the Baths of Antoninus, a 2nd-century spa adorned with stunning friezes and mosaics. The Roman cisterns, known as the Cisterns of La Malga and a UNESCO heritage site, await a brief photo stop.
Shifting gears, your adventure takes you to Sid Bou Said, a town perched on a promontory with breathtaking views of the Gulf of Tunis. As you stroll through its cobbled streets, the dominant hues of white and blue create a picturesque scene. Capture the essence of this former fishing village with free time for photography enthusiasts, concluding your memorable journey before boarding the bus back to the port of Tunis.
Today, your ship will dock in Palermo. You can join the excursion package we offer to enhance your overall experience.
Optional Program: Palermo and Monreale Half-day tour at U$59/person
Embark on an enriching excursion, starting with a coach tour past iconic landmarks like Quattro Canti, Piazza Politeama, and the grand Teatro Massimo. Journey to Monreale, nestled on the slope of Monte Caputo, just 8 km from Palermo.
Explore Monreale on foot, marveling at the Cathedral"s exquisite golden mosaics depicting tales from the Old and New Testament. Return to your coach and head to Palermo for a comprehensive visit to the Cathedral, a captivating blend of Norman and Arab architecture. Discover the tombs of Norman kings and Emperor Frederick II.
Uncover the splendor of the "Casa Professa," a noteworthy baroque church, and explore a local market abundant with Sicilian delights. Enjoy some free time for shopping before returning to the ship.
Please note: you have to walk up some steps to visit the Cathedral in Monreale. The guide will give explanations only outside the sites; guests will visit them individually. If the Cathedrals are closed on public holidays or during special events, the visit will be external. Guests are requested to wear appropriate attire for religious visits. This tour includes periods of walking, at times over uneven surfaces; guests of limited mobility are requested to evaluate their personal level of stamina and ability before taking part. Guests will be required to return their audio guide equipment to their tour guide in perfect condition at the end of the tour. Guests will be charged for any damage to or loss of audio guide equipment.
Today, your ship will dock in Naples. You can join the excursion package we offer to enhance your overall experience.
Optional Program: Pompeii and Sorrento Day Trip at U$149/person
Explore the UNESCO-listed ruins of Pompeii on this half-day trip from Sorrento. Led by an expert guide, pass the remains of the Thermal Baths, Lupanare, and the Forum as you learn the unique history behind Mt. Vesuvius’ deadly eruption in AD 79. After wandering this fascinating piece of history, enjoy some free time for lunch before concluding back at your original departure point.
Today, your ship will dock in Livorno. You can join the excursion package we offer to enhance your overall experience.
Optional Program: Pisa and Florence one day tour at U$99/person
Embark on a delightful two-in-one tour exploring Florence and Pisa, with breathtaking views of the Tuscan landscape during your transit.
Your day begins with a scenic 2-hour coach ride to Florence, where you"ll marvel at the mid-15th-century Cathedral of Santa Maria del Fiore, featuring its iconic dome, the last addition to this Gothic-Renaissance masterpiece.
Enjoy free time for shopping or lunch (at additional cost) in Florence before heading to Pisa, birthplace of Galileo Galilei. Capture the perfect shot at Piazza dei Miracoli with the Leaning Tower as your backdrop and explore the 13th-century Cathedral of Santa Maria Assunta.
Today, your ship will dock in Marseille. You can join the excursion package we offer to enhance your overall experience.
Optional Program: City Sightseeing Tour of Marseille at U$120/person
Embark on a journey through the maritime charm of Marseille. Our adventure begins with a visit to the magnificent Basilica of Notre Dame de la Garde, perched atop a hill with captivating views. Explore the lower and upper churches built on the site of an ancient chapel.
Cruise along the scenic "Corniche" for glimpses of Borely Castle and garden (external view only). Take in the sights at the center of Marseille, including a photo stop at Longchamps Palace. Conclude your excursion with leisure time at the iconic "Vieux Port" (old port).
Today, you will disembark from the cruise and at the indicated time, self-transfer to the train station. Take a 2.5 hours bullet train to Madrid (390mi/630km). You will be arriving at Madrid, the capital of Spain. Upon arrival at Atocha Station, take a look at this 170-year-old railway station with a real forest actually inside the building. Check in your hotel and relax for the rest of the day. Enjoy your remaining date in this city with rich history, gorgeous architecture, world-class shopping, and a vibrant nightlife. For those who cannot wait to marvel at the rousing nightlife of Madrid, we have prepared an optional evening outing for you. Overnight stay in Madrid.
Optional Tour: Madrid by Night with dinner at U$189/person
Follow our local expert to the Plaza Mayor in the heart of Madrid where you find the surrounding buildings of the square are all lit up at night. In the center of the square stands the statue of Philip III on a horse who observes people shopping, eating and chatting freely and happily here every night. Walk to the nearby San Miguel Market where your eyes will be feasted with delicate ingredients and ornate arrangements, your nose will be filled with aroma from all kinds of local wine, fruits and food. Tonight, you are invited to try the delicious Iberian ham and Spanish wine.
After breakfast, travel to the Puerta Del Sol where Old Madrid and Bourbon Dynasty Madrid meet. Tap into the Royal Palace of Madrid, the third largest grand palace in Europe just after Palace of Versailles and Palace of Hofburg featuring fancy decorations, glitzy chandeliers and extravagant paintings. Unlike the Baroque façade of the Royal Palace, the Catedral de la Almudena on the other side of the Plaza de Armas is in neo-Gothic style, making a perfect balance in Old Madrid. A quick photo stop at the nearby Plaza de Oriente before entering into the French section of town and wander around on the mesmerizing Paseo del Prado Boulevard, the main parkway of Bourbon Madrid where you will come across the Spanish Louvre-Museo del Prado, the Spanish Pompidou Center-Centro de Arte Reina Sofia and the Spanish Musée d"Orsay -Museo Thyssen-Bornemisza. Swing by Parque del Buen Retiro, a serene and charming central park full of fountains, sculptures and monuments. The gorgeous glass and iron Palacio de Cristal is believed to be the Spanish version of Crystal Palace in London. Spend some free time on the busy shopping street, the Gran Via which is linking Puerta deAlcala with Plaza de España.
Enjoy the rest of the day at your leisure or you may want to participate in our optional evening excursion to appreciate Flamenco dance performance with Spanish flavor dinner. Overnight stay in Madrid.
* Please be advised that the tour guide will leave the meeting point details with the hotel reception, please make your own way to the specified meeting point.
Optional Tour: Fiery Flamenco Night with dinner at U$149/person
Derived from Andalusia, Flamenco is a combination of dancing, singing and music influenced by Moorish, Jewish and Romany culture. As the Masterpiece of the Oral and Intangible Cultural Heritage of Humanity declared by UNESCO , Flamenco is considered the national dance of Spain. Tonight, you are welcome to appreciate the fiery Flamenco performance with yummy Paella dinner.
Today, you will take your own transportation to the airport, bringing your memorable trip to a conclusion.
FLIGHT CHOICE:
☆ Regular Flight: We are trying to put you on a direct flight. If this is not possible, you will take flights with moderate layover time: + U$0
☆ Express Flight: We are trying to put you on a direct flight. If this is not possible, you will take flights with limited layover time of less than 6 hours each way
Price: U$499/person
(Early bird price U$299/person)
☆ Swift Flight: You will take a direct flight with no layover guaranteed (if there is (an) direct flight(s) service already existing between your departure gateway and the arrival gateway of your destination country)
Price: U$699/person
(Early bird price U$499/person)
☆ Business Class Flight Upgrade: U$4000/person
CRUISE CABIN UPGRADES:
☆ Upgrade to Ocean View Guaranteed Cabin: U$599/person
(Early bird price U$299/person)
☆ Upgrade to Ocean View Balcony Guaranteed Cabin: U$999/person
(Early bird price U$599/person)
HOTEL UPGRADE:
☆ Guaranteed city center 4-star hotel: U$299/person
OPTIONAL PROGRAMS (Book Onsite):
☆ Day 4: Half-Day Montjuic & Barcelona Panoramic at U$149/person
☆ Day 6: Historical and Cultural Tunis & Sidi Bou Said Half-Day Guided Tour at U$59/person
☆ Day 7: Palermo and Monreale Half-day tour at U$59/person
☆ Day 8: Pompeii and Sorrento Day Trip at U$149/person
☆ Day 9: Pisa and Florence one day tour at U$99/person
☆ Day 10: City Sightseeing Tour of Marseille at U$120/person
☆ Day 11: Madrid by Night with dinner at U$189/person
☆ Day 12: Fiery Flamenco Night with dinner at U$149/person
STAY LIKE A LOCAL-EXTENSIONS:
1) Return Flight Extension-3 DAYS (Drop Off Service Not included )
Price: USD 299 /person
Included:
*Air Ticket change fee & fare difference from the original itinerary
2) Return Flight Extension-5 DAYS (Drop Off Service Not included)
Price: USD 399 /person
Included:
*Air Ticket change fee & fare difference from the original itinerary
3) Return Flight Extension: 6-20 DAYS (Drop Off Service Not included)
Price: USD 499 /person
Included:
*Air Ticket change fee & fare difference from the original itinerary
*Please note the exact departure date may be selected at a later point prior to final payment or you may specify your preferred return date in the "Remark" Column.
4) Return Flight Extension: 6-30 DAYS (Drop Off Service Not included) (Depart from other European Cities)
Price: USD 599 /person
Included:
*Return flight from Milan / Venice / Paris / London / Dublin / Rome / Madrid / Lisbon / Amsterdam / Brussels / Zurich / Berlin / Munich / Frankfurt / Prague / Vienna / Budapest
*Air Ticket change fee & fare difference from the original itinerary
*Please note the exact departure date or return city may be selected at a later point prior to final payment or you may specify your preferred return date in the "Remark" Column.
HAND-PICKED HOTEL ACCOMMODATIONS:
4-Star Hotel Accommodations (based on ratings by booking.com/TripAdvisor/Expedia)
Guaranteed city center 4-star accommodations: U$299/person
☆Barcelona: Catalonia Atenas / Hotel Derby Barcelona / Similar
International Air:
*UTOvacation reserve the right to confirm the airlines, sample as below:
☆ United Airline ☆ American Airline ☆ Delta Airline ☆ Air China ☆ Air Canada ☆ Hainan Airlines ☆ China Eastern Airlines ☆ Cathy Pacific Airlines ☆ China Southern Airlines ☆ Xiamen Airlines ☆ Beijing Capital Airlines ☆ Sichuan Airlines ☆ Hongkong Airline ☆ Eva Air
THIS TRIP DOES NOT REQUIRE A VISA FOR USA & CANADA PASSPORT HOLDERS.
Visit the "IATA Travel Centre" for detailed information on country-specific passport, visa and health requirements:
https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm
Starting from 2025, all visitors that currently do not need a visa to enter Europe will be expected to apply for an ETIAS travel authorization (European Travel Information and Authorization System).
Learn about ETIAS:https://www.etiasvisa.com
More about Travel Documents
*It is your responsibility to ensure that you- and any child travelling with you- have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary. Note that the documents required for the outbound portion of your travel may differ from those required for the return.
*Your passport should be valid for six months beyond your date of return. Passport must be in good condition: passport damaged beyond normal wear and tear will not be accepted.
*Consult with the appropriate embassy, high commission or consulate about the travel document requirement for any country that you plan to enter in, exit from or transit through.
*Some country no longer issue paper visas but rather electronic visas. E-Visa holders must present the printed e-Visa and valid passport at the checkpoint.
*International travel with infants and children may be required to show documentary evidence of your relationship and a Letter Consent or permission for the child’s travel from the parent(s) or legal guardian not present.
*Americans holding dual citizenship must travel to the United States with a valid U.S. passport. American permanent residents returning to the United States from abroad must carry a valid passport and a valid U.S. Permanent Resident Card (Green Card).
*Canadians holding dual citizenship must travel to Canada with a valid Canadian passport. Canadian permanent residents returning Canada from abroad must carry a valid passport and a valid Canadian Permanent Resident Card (PR Card).
Spain, a country on Europe’s Iberian Peninsula, includes 17 autonomous regions with diverse geography and cultures. Capital city Madrid is home to the Royal Palace and Prado museum, housing works by European masters. Catalonia’s capital, Barcelona, is defined by Antoni Gaudí’s whimsical modernist landmarks like the Sagrada Família church.
La Goulette is a charming port town in Tunisia known for its colorful markets, lively atmosphere, and stunning views of the Mediterranean Sea.
Language
Spanish in Spain, Arabic in Tunisia, Italian in Italy and French in France.
Currency
Please ensure you carry Euro with you as that is the currency in these countries.
Other Items/Electricity
In Spain, the standard voltage is 230 V and the frequency is 50 Hz. You can use your electric appliances in Spain and Portugal if the standard voltage in your country is in between 220 - 240 V (as is in the UK, Europe, Australia and most of Asia and Africa).
“These conditions apply to all travel booked on or after August 22, 2024. For all travel booked prior to August 22, 2024, the applicable conditions are outlined on your invoice and booking confirmation email. ”
Your agreement with UTOvacation is subject to the terms and conditions outlined below.
Please read them careful prior to deciding whether to enter into this agreement. Do not hesitate to ask a UTOvacation staff member of any questions you may have in respect to these conditions before booking your travel. They are required to answer any questions you may arising from the information provided during the booking process and these terms and conditions. These terms and conditions can also be found on UTOvacation’s website at utovacation.com.
By booking your tour online with UTOvacation.com you acknowledge and agree to all terms and conditions herein.
Online Reservations
Step 1. Visit UTOvacation website: www.utovacation.com, login or register your account. (Learn how to book online Click Here)
Step 2. Choose your desired departure date and departure city
Step 3. Please identify and provide the contact information for the main passenger. All communication from UTOvacation will be sent to the main passenger only.
Step 4. Review the required documents page, provide the requested passport information for each traveller, and upload the requested passport information for each traveller.
Step 5. Read these terms and conditions and, if agreeable, indicate that you agree to abide by them.
Step 6. Make a deposit online. A Non-refundable, non-transferable payment is required to secure the space. The specific deposit amount is determined by the requirements specified on the product pages and the amount indicated during the enrollment process for each respective product.
Step 5. Finalize the booking.
Final Payment
Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred.
Step 6. Trip Confirmation.
A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger approximately one month before departure.
UTOvacation notice
Generally
If UTOvacation becomes aware of a change to any matter that might have affected your decision to purchase this travel, they will promptly advise you of this change.
Such notices may include doubt as to your tour meeting minimum attendant requirements thereby threatening cancellation or alteration of your tour. In either such circumstances UTOvacation will offer the customer the choice of a travel credit acceptable to you, comparable re-scheduled travel acceptable to you, or reimburse you the amounts paid to UTOvacation minus such amounts already received by you directly from or on behalf of the relevant travel supplier.
Specifically
If UTOvacation becomes aware of the following events, it will promptly notify you and offer you the choice of a full and immediate refund or comparable alternative travel acceptable to you:
1. Transportation that forms part of your travel is delayed or advanced by at least 24 hours, unless caused by mechanical problems, safety considerations, weather conditions, a strike or lockout, or force majeure.
2. A different cruise ship is substituted (if applicable)
3. An accommodation is changed, or the standard of the accommodation is changed.
4. The contract permits price increases by more than 7%, except any increase resulting from an increase in sales tax.
5. The documents needed for the trip have changed because of changed transportation routing and there is not enough time for you to obtain the documents before departure.
Travel Outside Canada
You will require your passport and, depending on your destination, a travel visa, to travel to your destination. The entry to a stopover country or your final destination may be refused if the required information and travel documents are incomplete or even if they are complete.
UTOvacation is not responsible in either circumstance for denial of entry to a country by their relevant officials.
Before entering into an agreement with a customer for travel services and taking payment, UTOvacation will advise you of the typical information and travel documents, such as passports, visas, affidavits, and notarized consent letters, that will be needed for each person whom travel services are being purchased. Please utilize the IATA as a resource - https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm
The living standards and practices at your destination in respect to the provision of utilities, services, and accommodation may differ from those found in Canada.
Travel Visa
The following documents from the passenger are required if travel visa is applied through UTOvacation’s Visa Center:
• Original Passport (Make sure your actual passport must be valid at least 6 months beyond the date of your expected departure time)
• Recent passport size photo with white background. Please note, each countries requirement may differ, please check requirement click here
• Visa Application Form (Complete with signature and date)
*Remarks: If acquiring a visa on your own, the supporting documents will be provided from UTOvacation One Month prior to the trip departure date. Supporting documents requested early are subject to a $100 per person administration fee.
Visit the “IATA Travel Centre” for detailed information on country-specific passport, visa and health requirements: click here
Payment Info
Payment amounts and due date shall be outlined on your invoice. Kindly be advised that you will receive our emails before the set payment due dates. The first notice will be within two weeks following your initial deposit. The second notices will be 180 days before the tour departure date and will remind you to settle your 2nd deposit and final payment respectively for the tour package you have reserved. Please check your email regularly, including your junk box, to ensure you don’t miss a notice.
Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your balance or final payment will NOT be charged automatically by UTOvacation.
Full or final payment is due 180 days before tour departure date. Travel documents, including but not limited to, a valid Passport copy shall be collected prior to booking.
Trip Cancellation and Eligible Refunds
UTOvacation Cancellations or Modifications
UTOvacation reserves the right to cancel or reschedule a tour prior to departure date. The travel provider may also be unable to provide the travel services you contracted for. In either such circumstances UTOvacation will offer the customer the choice of a travel credit acceptable to you, comparable re-scheduled travel acceptable to you, or reimburse you the amounts paid to UTOvacation minus such amounts already received by you directly from or on behalf of the relevant travel supplier.
Refunds may take up to 6 to 8 weeks to process but UTOvacation will make best efforts to provide a refund as soon as possible.
Please note, any refundable amount will not include fees associated with Travel Visas already been issued, any services that have already been delivered, or any incurred fees already charged by suppliers when such amounts will be returned directly to you from the supplier.
Customer Cancellations and Modifications
Subject to these terms and conditions, if a customer cancels their travel before or during their travel, any and all payments made to UTOvacation are non-refundable. This includes cancellation due to denial and/or rejected by relevant immigration and/or customs department, cruise port terminal officer, inability to obtain necessary visas and/or passports, or any other reason outside UTOvacation’s control, other than cancellation by a travel provider.
Cancellation or change requests must be confirmed in writing by email including your reservation number, full name and date of travel. Cancellations will only be accepted in writing.
No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations for which they specifically paid for. A surcharge may apply should there be any additional fees occurred from services refused by the passengers.
Optional programs
In order to secure your spot and price for any of the early bird deals or promotional packages, a full payment or deposit may be required at UTOvacation’s discretion.
No Show- Sponsored Tour
If your travel is a sponsored tour and the sponsor requires that all passengers attend all the included activities during the trip, “No Show” fees will apply. Each and any no show in this instance will incur a penalty of $100 per person, per day. If the traveller does not attend daily activities, payment will be immediately collected for the day missed. This penalty applies no matter the cause (including illness, flight/cruise delays, quarantines, and etc). If passengers do not attend the activities or pay associated penalties for missing scheduled activities, the sponsoring associations will cancel remaining hotels and flights.
Liability
The customer shall hold UTOvacation harmless for all damages incurred and harm suffered as a result of actions or inaction of an another out of its control. Furthermore, should the traveller violate any local/provincial or national laws during their travels, UTOvacation is not responsible or liable for any damages or harm suffered.
No children under 2 years old
UTOvacation does not allow travel of children less than 2 years old.
Price Adjustments
You agreement permits price increases. After the booking is confirmed, if the total price and the cumulative increase, except any increase result from increase in sales tax, is more than 7%, the customer has the right to cancel the contract and obtain a full refund. You are responsible for paying for the increase if 1) the increase is less than 7% for reasons other than increase of sales tax, 2) the increase is more than 7% as a result from increase in sales tax, or 3) the increase is more than 7% for reasons other than increase in sales tax and you wish to proceed with the travel.
No price increases are permitted after you have paid UTOvacation in full
UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Crude Oil Price Index or US/Canada Official CPI has increases by 4% or more between your booking date and tour departure date.
Tour Adjustments
UTOvacation retains the right to modify tours, if deemed in the best interest of its passengers, including in cases that involve the health and safety. UTOvacation will do its best to notify you of any such changes before your departure, or as soon as possible if you have already departed. If the adjustment is due to the supplier failing to provide travel services paid for by you at your desired time, UTOvacation will offer the customer the choice of a travel credit acceptable to you, comparable re-scheduled travel acceptable to you, or reimburse you the amounts paid to UTOvacation.
Travel Seat Arrangements
Seating/Cabin assignment
The customer understands and accepts that UTOvacation has no power to control the seating selection on the aircraft or cabin location on the cruise (unless where specified). All seating is arranged by the airline or cruise line. UTO vacation cannot help customer change pre-assigned seats/cabins.
Preferred Seat Upgrade: UTOvacation will not be responsible for any preferred seat upgrade on aircraft (except for business or first class seats). Some cruise packages allow the selection of cabins at the time of booking for an upgraded price; please refer to the product page for details.
Reservation Adjustments
Changes to an existing reservation by the passenger for whatever the cause, will incur a $100 per person charge plus any additional supplier fees. This includes name changes and removal of any
services such as optional tours and transfers. The deposit and/or full payment for any optional feature that is on an early bird or special sale promotion is non-refundable and non-transferable.
*Please note that name changes to airline or cruise line reservations are subject to full cancellation or re-booking. Replacing a travelling passenger or is subject the cancellation conditions outlined in these terms and conditions.
Changes or additional requests after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. UTOvacation will make its best effort to minimize these costs, however, all payment will be payable by request of the local service providers.
There are no refunds for unused services.
Travel Insurance
UTOvacation strongly recommends all tour members to purchase trip cancellation and health insurance at the time of booking, including health insurance. UTOvacation does not directly offer such insurance. The Travel Insurance recommended by UTOvacation are facilitated and owned by third party operators. Any Travel Insurance purchased by the passenger is governed by the third party and UTOvacation is not liable or responsible for said insurance.
Baggage
Each airline company has its own rules and regulations with the baggage weight, size, and number. The best way to find out the rules and regulations is to go visit the airline company official website.
Please note that for some destinations, baggage is not included in your package. Refer to your specific tour product page’s terms & conditions for specific baggage allowances.
Tour Fare Includes
Please refer to your tour itinerary for the most updated information.
Tour Fare Excludes
• Visa Application Fee
• Any personal charges, such as phone bills, laundry, postage, and baggage over-weight charge, insurance, beverages, water, etc
• Optional Tours
• Any other charges or incremental costs caused by the acts of God, Force Majeure, natural disasters, fires, weather, governmental and local authority’s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by the accident beyond the responsibilities of UTOvacation or incurred due to the tourist action violating any law.
o If such events lead to the travel supplier failing to provide your travel services UTOvacation will offer you the choice of a travel credit acceptable to you, comparable re-scheduled travel acceptable to you, or reimburse you the amounts paid to UTOvacation
Flight Package Description
Silver Flight Package (Guaranteed maximum of one-stop/layover to your destination country gateway ). If your departure city has indirect flight(s) with only one stop/layover to connect your destination country gateway, we guarantee to provide you with flight with only one stop/layover to your destination country gateway if you select such package early enough before we issue the tickets. (Option and flight itinerary are subject to availability)
Gold Flight Package (Guaranteed non-stop flight to your destination country gateway )
If your departure city has regular direct flight(s) to connect your destination country gateway, we guarantee to provide you with a non-stop flight to your destination country gateway if you select
such package early enough before we issue the tickets. (Option and flight itinerary are subject to availability)
UTOvacation’s Affiliate Program
Customers who book via the Affiliate link may not switch tours or reschedule and apply the previous amount or percentage of discount/commission to future trips. Discounts that are offered are only applicable to initial tour purchase and non-transferable.
Please note, for customers who have booked via the Affiliate program, tour change fees will be applicable should you decide to reschedule originally purchased tours. Please refer to the terms and conditions on the Product Page.
UTOvacation’s Affiliate discounts/commissions are not redeemable for cash or future travel credit regardless of circumstances. The value of the Affiliate will be deducted from your final payment if applicable.
Please note, the Affiliate commission is only applicable to the initial purchase. Future additional purchases are not applicable to the Affiliate discount/Commission.
UTOvacation’s Assurance
UTOvacation"s Travel Assurance program enables passengers to be able to change participants’ name(s) or tour departure date one time for free without any administration fees up to 180 days prior to trip departure date.
• UTOvacation"s Travel Assurance Program must be purchased within 14 days of initial booking.
• UTOvacation"s Travel Assurance Program: reschedule/rebook up to 180 days before departure $ 99 - $ 399
• UTOvacation"s Travel Assurance Program: reschedule/rebook up to 120 days before departure $ 199 - $ 499
• UTOvacation"s Travel Assurance Program: reschedule/rebook up to 90 days before departure $ 299 - $ 599
• Please note, upon purchasing UTOvacation"s Travel Assurance program, you understand that this program is non-refundable and non-transferable.
Please note, when UTOvacation"s Travel Assurance program is purchased, payments made by the customer will first be applied to the UTOvacation"s Travel Assurance program and then to the remainder of the tour package.
Additional Conditions
During the tour or cruise, you will be considered have automatically abandoned your trip if you do not attend the pre-arranged tour or check in the prearranged hotel or cruise.
All the extra cost will be undertaken by the client voluntarily. UTOvacation reserves the right to abandon any clients if such clients violate the law or damage the interest of tour groups.
UTOvacation is not responsible for any denied Travel Visa application and will not be offering a refund of received by you.
If a child- 18 years old or younger- is travelling abroad with only one parent/guardian, children must carry a notarized consent letter signed by non-accompanying parent/guardian. If a child is travelling alone they children must carry a notarized consent letter signed by both parents/guardian. Such a consent letter may be requested by immigration authorities when entering or leaving from a foreign country or by North American officials when re-entering into USA or Canada. Failure of presenting such document may result in the rejection of boarding aircraft or vessel for the children concerned.
If a cruise line substitutes ships or changes its sailing by more than 24 hours, UTOvacation will advise you immediately and offer your choice of a full and immediate refund or a comparable alternate travel service acceptable to you. UTOvacation will not do so for scheduling alterations over 24 hours, if they are the result of mechanical problems with the ship, safety considerations, weather conditions, a strike or lock-out, or force majeure.
The credits in the Affiliate Program cannot be combined with any other promotions or coupons and redeemed in the same booking.
Any promotional coupons cannot be applied to any extra items including but not limited to visa service fees, gratuities, sightseeing, admission ticket fares, meal plans, single supplement charges, airport transfers, travel insurance, any taxes/surcharges and optional tours.
UTOvacation reserves the right to cancel or modify a tour any time prior to departure date if the group has less than ten passengers, subject to these terms and conditions.
All upgrade packages are 100% non-refundable, items including flight package, hotel, cruise cabin, meal package and etc.
UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. UTOvacation is not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list or contact us immediately at [email protected] for assistance.
Dispute Penalty
Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvcation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account. If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than
$299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.
Ensuring Secure Payments
Safeguarding your payment(s) is our top priority. In order to prevent fraud, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.
Tipping
For the on-tour convenience of some itineraries, we will collect all gratuities which is to be shared by our local team. This may include tour leaders, guides, drivers, baggage porters, airport coordinators, restaurant waiters for all included meals and other staff in the team behind the scenes.
These gratuities are not mandatory but are appreciated as recognition for excellent service and we thank you for your encouragement and generosity.
Shopping
Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour.
Special Notes for Middle Eastern packages:
Please be advised that traveling in the Middle East requires open-mind and willingness to respect the local culture, religion and tradition.
1. It is highly recommended that women wear tops covering shoulders and skirts falling below the knee in public. Knee-length shorts are allowed for men. It is customary for women to cover their shoulders and hair and men to have shirts and long pants when visiting a mosque or temple. More conservative dress is expected during the Ramadan or Jewish holiday period.
2. Non-Muslims above the age of 21 are only allowed to consume alcohol in licensed hotels,
clubs and restaurants, never in public open areas.
3. Taking photographs of individuals, especially females, needs a permission first. Do not take any pictures with military facilities, borders and airports.
4. Horse carts and camel rides at tourist sites are mostly not included in the entrance fees. We suggest that you negotiate ride fare and tips with the merchant beforehand in order to avoid any unexpected situation at the end of the ride. Keep the exact change in local currency handy.
5. Ramadan is the holy month for the Islamic world and all Muslims have to fast from dawn to dusk without eating, drinking or smoking. Alcohol is available in licensed bars and restaurants after sunset for non-Muslims. Tourist hotels usually keep one restaurant open during the day catering to resident guests. Also during Ramadan month, live performance, certain music and dancing are prohibited. Shops are open after sunset.
6. Most hotels and restaurants provide kosher foods with no pork or shellfish in Israel.
7. Shabbat is the Jewish holy-day and day of rest of the week. It starts on every Friday after sunset and ends on Saturday evening. Offices, public transportation (except for taxi), private businesses are closed (i.e., stores and restaurants) and reopen after the Shabbat.
Specific requirements for cruise passengers
*Guests are not allowed to sail if entering the 24th week of pregnancy before or any time during cruising. A physician’s “Fit to cruise” note is required if a customer is pregnant 23 weeks or less at the time of debarkation. Please keep in mind that not every vessel has a doctor/nurse or facilities/equipment to accommodate the special need. Please be advised to also check with the insurance company for pregnancy-related care.
*Infants must be at least 6 months of age at the time of embarkation for any itineraries under 7 nights and 12 months of age for any itineraries more than 8 nights.
*Passengers above the age of 21 are permitted to cruise alone. Anyone under such age should get onboard and share a cabin with a parent or legal guardian with a proof. Such clients are forbidden to attend any gambling activities or consume any alcohol beverages. Parent(s) or legal guardian(s) shall be in full responsibility for the minors regarding their conducts and behaviors subject to the terms and conditions of cruise lines.
*Each traveler above the age of 80 shall represent and warrant that he/she is physically fit to
travel on the voyage. Contact the cruise line of any existing physical health issues or any other conditions you may require medical attention/special care during the whole journey.
*We request all travelers to provide the accurate information for cruise reservation including name, age, gender, tour dates, nationality, passport number etc. Any change of the above will result in a one time $150USD/$200CAD penalty/surcharge per change within 110 days prior to the sailing. All name changes within the same stateroom will result in applicable cancellation.
*Gender X or any other identifications other than M or F might be prevented from going through the security checkpoint at the pier.
*When boarding, all passengers must be responsible for presenting passports valid for at least 6 months upon the end of the international travel date as well as any necessary immunizations and visas required for cruise itinerary. EVUS must be updated in a timely manner and we also strongly encourage our customers to visit the government foreign affairs website for any up to date travel advisories and safety recommendations.
*UTOvacation highly recommends guests to obtain travel/health insurance against any possible or potential issues related to any emergencies, delays, interruptions, cancellations or losses.
Any one who violates the above regulations or fails to provide the required travel documents will be denied for boarding the vessel at any time. UTOvacation shall not be entitled to have any further liability or offer any remedy whatsoever in this circumstance.
UTOvacation strongly recommends that you purchase travel insurance for any future travel plans.
We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance.
For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.
Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly.
American Travel Insurance (click for more details)
Canadian Travel Insurance (click for more details)