• - Upgrade to Standard Plus Hotel Accommodations: $399 per person (Early Bird Special $299 per person)
• - Upgrade To Business Class: $4000 per person only between USA and South America International roundtrip

Optional Programs：

• - Transfer from Lima Airport to the Hotel: $45 per person
• - Transfer from Cusco Hotel to the Airport: $40 per person
• - Day 2 - City Tour in Lima Modern & Colonial (entrance fees included): $69 per person 
• - Day 3 - City Tour in Cusco + surrounding Ruins (entrance fees included): $99 per person
• - Day 4 - Maras & Moray tour in Cusco (entrance fees included): $109 per person
• - Day 6 - Second visit to Machu Picchu (entrance fees included): $179 per person

Post Tour Extensions:

1. Puno & Lake Titicaca Extension - 3 days / 2 nights (click here for more details)

• Price: $1549 per person
• Single Supplement: $1195  

2. Arequipa & the Colca Canyon - 4 days / 3 nights (click here for more details)

• Price: $1649 per person
• Single Supplement: $1230  

3. Tambopata Reserva Amazonica - 4 days / 3 nights (click here for more details)
Yellow fever vaccination is mandatory

• Price: $1999 per person
• Single supplement: $1180

Stay Like a Local Extensions:

1. Departure Flight Extension - arrive Lima 3 days before the tour start (Airport pickup not included)

• Price: $1199 per person

Included: Air Ticket change fee & fare difference from the original itinerary        

2. Departure Flight Extension - arrive Lima 5 days before the tour start (Airport pickup not included)

• Price: $1299 per person

Included: Air Ticket change fee & fare difference from the original itinerary

3. Lima 3 nights Standard Plus category Hotel Extension before the tour start (Airport pickup not included)

• Price: $1399 per person
• Single Supplement: $1200

Included:

• - Air Ticket change fee & fare difference from the original itinerary
• - Standard Plus category hotel accommodations with daily breakfast

4. Lima 5 nights Standard Plus category Hotel Extension before the tour start (Airport pickup not included)

• Price: $1599 per person
• Single Supplement: $1320

Included:

• - Air Ticket change fee & fare difference from the original itinerary
• - Standard Plus category hotel accommodations with daily breakfast

5. Return Flight Extension - leave Cusco 3 days after the tour end (Airport drop off not included)

• Price: $1199 per person

Included: Air Ticket change fee & fare difference from the original itinerary        

6. Return Flight Extension - leave Cusco 5 days after the tour end (Airport drop off not included)

• Price: $1299 per person

Included: Air Ticket change fee & fare difference from the original itinerary

7. Cusco 3 nights Standard Plus category Hotel Extension after the tour end (Airport pickup not included)

• Price: $1299 per person
• Single Supplement: $1200

Included:

• - Air Ticket change fee & fare difference from the original itinerary
• - Standard Plus category hotel accommodations with daily breakfast

8. Cusco 5 nights Standard Plus category Extension after the tour end (Airport pickup not included)

• Price: $1599 per person
• Single Supplement: $1320

Included:

• - Air Ticket change fee & fare difference from the original itinerary
• - Standard Plus category hotel accommodations with daily breakfast

Economy Plus Hotels

• Lima: El Tambo I / El Tambo II or El Tambo 2 de Mayo or similar
  
• Cusco: Muru Homely Hotel or similar 
• Aguas Calientes: Inka Tower Hotel or similar 

Standard Plus Hotels for Upgraded Package

• Lima: Casa Andina Select or similar 
  
• Cusco: San Agustin Plaza or similar 
• Aguas Calientes: Casa Andina Standard Aguas Calientes or similar 

International Air (*UTOvacation reserve the right to confirm the airlines below):

☆ United Airline

☆ American Airline

☆ Delta Airline

☆ Air Canada

☆ LATAM Airline

☆ Copa Airline

☆ Aeromexico Airline

**Please note the tour confirmation will be provided to you 1 month prior to the departure date which includes the hotel and the flight schedule details. 

Tourist VISA is NOT REQUIRE for USA & CANADA passport holders.

Yellow fever vaccination is required for the Amazon extension.

Visit the "IATA Travel Centre" for detailed information on country-specific passport, visa and health requirements:

https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm

More about Travel Documents

*It is your responsibility to ensure that you- and any child travelling with you- have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary. Note that the documents required for the outbound portion of your travel may differ from those required for the return.

*Your passport should be valid for six months beyond your date of return. Passport must be in good condition: passport damaged beyond normal wear and tear will not be accepted.

*Consult with the appropriate embassy, high commission or consulate about the travel document requirement for any country that you plan to enter in, exit from or transit through.

*Some country no longer issue paper visas but rather electronic visas. E-Visa holders must present the printed e-Visa and valid passport at the checkpoint.

*International travel with infants and children may be required to show documentary evidence of your relationship and a Letter Consent or permission for the child’s travel from the parent(s) or legal guardian not present.

*Americans holding dual citizenship must travel to the United States with a valid U.S. passport. American permanent residents returning to the United States from abroad must carry a valid passport and a valid U.S. Permanent Resident Card (Green Card).

*Canadians holding dual citizenship must travel to Canada with a valid Canadian passport. Canadian permanent residents returning Canada from abroad must carry a valid passport and a valid Canadian Permanent Resident Card (PR Card).

It is recommended you consult your doctor regarding the possible effects of altitude sickness.

Peru 

Peru is a country with more than 10,000 years of history. It was the seat of the fabulous Inca Empire, but long before that, ancient civilizations bequeathed to the world superb samples of a glorious past like Caral; the royal tombs of Sipan, the most lavish burial of America; the enigmatic Nasca lines; or the portentous Kuelap fortress. 

An exquisite territory, with a cuisine positioned as one of the best in the world. A rainbow of sounds, flavors and colors that are manifested in more than 50 native languages still in use, thousands of dances and ancestral musical instruments that can be seen and heard in large festivals and processions. Peru is a country that encompasses infinite destinations and is home to millions of people who are waiting for it with open arms. 

GEOGRAPHY 

Peru is located in the western part of South America. It borders Ecuador and Colombia to the north, Brazil to the east, Bolivia to the southeast and Chile to the south. Its territory is made up of diverse landscapes: the valleys, altiplano and high peaks of the Andes Mountains spread out towards the desert coast in the west and the Amazon in the east. 

The extension of the Peruvian territory reaches 1,285,215 km². Peru is determined by the presence of the Andes Mountain Range, which crosses the territory from the South to the North, configuring three clearly differentiated areas: The Coast, the Highlands and the Jungle. 

CLIMATE 

Peru's climate is very varied due to its size and the difference in altitude between different parts of the country. In general, we can say that there are three types of climate, according to the area of the country: 

• Coast: Humid climate. Temperatures range from 12ºC to 30ºC in summer. The north coast is always sunny and has warm temperatures all year round. 
• Andes: Two seasons: dry season (April to October), with sunny days, cold nights and lack of rain; and rainy season (November to March), when there are frequent rains. Temperatures change a lot between day and night. 
• Jungle: Humidity all year round. The climate is divided into two areas: the forest (subtropical climate, with lots of rain between November and March and sunny days from April to October); and the lowland jungle (where the dry season extends from April to October and is ideal for tourism, with sunshine and very pleasant temperatures). 

COIN 

The official currency of Peru is the Nuevo Sol divided into 100 cents. It circulates in coins of 1, 5, 10, 20 and 50 cents, 1, 2 and 5 Nuevos Soles and in bills of 10, 20, 50, 100 and 200 Nuevos Soles. 

VOLTAGE, FREQUENCY AND PLUG/OUTLET TYPE IN PERU 

Electricity in Peru is 220 Volts. Standard outlets accept round prongs; some have dual-voltage outlets which take flat prongs. Even so, your adapter may need a built-in surge protector. 

TIME ZONE 

UTC-5. 

LANGUAGE 

The official language is Spanish. In some areas, Quechua, Aymara and the other indigenous languages are also predominant. Spanish is spoken by 80.3 per cent of the population, Quechua by 16.2 per cent, other indigenous languages by 3 per cent and foreign languages by 0.2 per cent of the population. 

ECONOMY 

Peru's mineral wealth is the country's most important resource and largest source of income. Gold, silver, iron, lead, coal and copper, among others, abound in the various regions. Peru also has oil resources. Agriculture also occupies a significant role in the country's economy and the production of corn, cereals, cotton, potatoes, rice and sugar cane are important, as well as coffee, onions, garlic and tropical fruits. Other important sectors for the country's economy are tourism, fishing and manufacturing. 

Travel tips and suggestions 

1. Best Time to Travel 

The best season to travel to Peru will depend on the activity you want to do. If your plan is to travel to Peruvian beaches, many of which are near valleys and deserts, the climate is generally quite good throughout the year without being too extreme for heat or cold, however, the ideal months to visit this destination are between December to March. 

On the other hand, if you want to visit the mountain area, in the famous Andes, the climate is very varied and is dominated by its different heights. In the months of June, July, August and September you can enjoy more days of sunshine in this area. 

In the Amazon area of Peru, you will find two outstanding seasons. The months of heavy rain between November to March, then the season of low rainfall from April to October, without leaving the high humidity that has the area throughout the year. 

2. What to wear 

The country has many places of tourist interest, so it will be like making several trips in one. Depending on your tastes and preferences you will pack different things, it all depends on the places you want to visit and the activities you want to do there. 

For example, in the Amazon it is hot and humid, while at the highest points of the Andes it is freezing cold. You will also need mountain equipment for your hiking routes, especially comfortable shoes. So, make a good planning considering the weather and the activities to be done. 

3. What to do 

The most visited places by tourists are: the city of Lima and its historical center; Cuzco which is characterized by its Inca and colonial architecture; the Sacred Valley of the Incas and Machu Picchu; Arequipa for its historical center; and finally Puno by Lake Titicaca. The main tourist circuit of the country is the southern circuit, which includes cities like; Ica, Nazca, Pisco, Paracas, Arequipa, Chivay, Puno, Cuzco, Ayacucho and Puerto Maldonado. All these places have architectural, cultural and natural attractions of great importance. 

4. Other facts and tips 

• Most establishments (such as restaurants, hotels, shops) accept credit cards. There are ATMs, although it is useful to arrive with US dollars. 
• Public transport has multiple options to reach the different places. It is adapted for everyone so it is a good alternative to get to know the different cities. 
• Traveling to Peru is totally safe. It is also important to take precautions. For example, try not to carry too many valuable things in sight, not to walk around places you don't know at night or ask at your accommodation if there are any unsafe areas in the city. 
• In some tourist places you can suffer from altitude sickness. In these cases, it is advisable to take precautions, observing your body and not making any unnecessary effort. If you experience any unusual symptoms, it is recommended that you consult a doctor. 

Best things to do in the area 

1. Visit The Uros Island 

The Uros Island is a group of artificial islands that are located in Lake Titicaca. These were created by the Uros, who were an ethnic group before the Incas, originally from Bolivia. To escape from the wars, they built these islands and took refuge in them. 

Nowadays, these lands are inhabited by families and each one owns its own plot of land. You can visit them by taking a tour and meet the families living there. These families currently live from handicrafts and tourism. 

2. Visit Moray Ruins 

They are an impressive archaeological complex located 74 kilometers from the city of Cusco and 3,500 meters above sea level. This area stands out for showing a series of unique circular platforms that look like amphitheaters. The ruins of Moray were built on retaining walls and it is believed that they were used by the Indians as an agricultural research center and for astronomical observation. 

3. Visit The Nazca Lines 

The Nazca Lines are geoglyphs (figures built on hillsides or plains) located in the Nazca Desert. They were created by an ancient culture. These designs stand out for the perfection with which they were made. They are wonderful to look at and impressive for their dimensions. These sculptures were declared a world heritage site. 

Main Atractions and Destinations 

1- Lima 

It is the capital and largest city of Peru. With a population of 9 million, Lima has become a bustling metropolis with a mix of colonial mansions and modern buildings, beautiful parks and bohemian bars. The historic centre of Lima was declared a UNESCO World Heritage Site in 1988 due to the large number of historic buildings dating from the Spanish colonial period. 

2- Cusco 

One of the most fascinating tourist places in Peru, home to invaluable historical and cultural treasures, ruins that still allow us to visualize the splendor of what was the capital of the Inca Empire, and magnificent civil and religious buildings that show the richness of its colonial era. 

Declared a World Heritage Site by UNESCO, it allows you to go back in time, walking through narrow streets that make their way among beautiful colonial buildings built on the base of ancient Inca palaces, or among small squares full of history surrounded by cafes, restaurants and bars. 

3- Sacred Valley of the Incas 

A magical area of ravines, archaeological sites and picturesque colonial villages, which follow one another, inhabited by indigenous communities, who have kept their traditions and customs alive over time. 

Its main enclaves correspond to the archaeological complex and town of Pisac, the town of Chinchero with its famous weavers and the archaeological zone of Ollantaytambo, the only 

Inca city that is practically intact, and whose constructions today are inhabited by their descendants. 

4- Machu Picchu 

An impressive Inca city built at an altitude of 2360 meters above sea level, a breathtaking landscape of walls, terraces and ramps that seem to be carved into the rock itself, immersed among majestic mountain peaks, cliffs and the greenery of the Amazon forest. 

It was declared a World Heritage Site by UNESCO and is one of the Seven Wonders of the Modern World. It is a place that allows to recreate through its temples, palaces and staircases, what once was the most splendid construction built by the Inca Empire. 

5- Arequipa 

Known as the White City, a city that enchants by its colonial appearance, with a display of white volcanic stone architecture and a beautiful historic center that was declared a World Heritage Site by UNESCO. 

6- Titicaca Lake 

It is located at 3,812 meters above sea level on the border of Peru and Bolivia and is the highest navigable lake in the world. 

The greatest attraction are its islands, home to various indigenous communities that keep their ancestral traditions alive. 

7- Máncora 

It is one of the best tourist places in Peru to rest. Among kilometers of white sand beaches and warm waters surrounded by lush vegetation there are exceptional waves for surfing and a privileged climate, with summer temperatures almost all year round. 

8- Iquitos 

It is the gateway to the extraordinary beauty of the Amazon rainforest, the largest tropical forest on the planet, declared in 2011 as one of the seven natural wonders of the world. From the city, most of the exploration routes that allow you to go deep into its virgin forests start, either by sailing on the mighty Amazon River or by hiking through its impressive reserves. 

Traditional gastronomy of the region 

Peruvian cuisine is considered one of the most important in the world. Its variety and influence of other cultures (Spanish, Italian, Chinese, Japanese, Arabic) make its meals really special. Lima, its capital, is considered as "The Gastronomical Capital of the Americas". The famous dishes and typical drinks that are distinguished in the country are: 

1- Ceviche: this dish consists of a combination of fresh fish and seafood marinated in lemon juice. 

2- Lomo saltado: The lomo saltado was born thanks to the fusion of Peruvian and Chinese cuisine and consists of fried pieces of meat with onion and tomato. 

3- Pachamanca: This is a typical Peruvian dish, made by cooking beef, pork, chicken and guinea pig, as well as other ingredients. Everything is cooked under the heat of the stones that are heated with the combustion of wood. 

4- Potato "a la huancaína": The dish consists of boiled potatoes covered with a cream of cheese, oil, salt, yellow pepper and milk so that it has consistency. 

5- Juane: It is a typical dish made with rice, chicken meat, olives, boiled egg, among other spices that are wrapped in a leaf and boiled for an hour and a half. 

6- Picarones: they are traditional sweets in Peruvian gastronomy and their presentation consists of rings made of wheat flour dough, pumpkin and sweet potato bathed with the sugar cane sweet called chancaca. 

7- Suspiro limeño: is a traditional dessert consisting of a sweet cream made from milk, sugar, egg yolk and vanilla essence, covered with meringue made from egg whites, port wine and sugar. 

8- Mazamorra morada: it is made with concentrated purple corn with cornstarch. The dessert is usually accompanied by rice pudding and called "classic" or "combined". This is a quite nutritious dessert since it contains a great amount of fiber in its nuts. 

9- Pisco Sur: It is the most important drink in Peru. It is a cocktail made with pisco (derived from grapes), lemon juice, sugar syrup, egg white and ice. 

10- Chicha Morada: It is a drink prepared with boiled purple corn. When the corn is cold, pineapple peel, cinnamon, a little lemon juice and sugar are added. 

“These conditions apply to all travel booked on or after August 22, 2024. For all travel booked prior to August 22, 2024, the applicable conditions are outlined on your invoice and booking confirmation email. ”

Your agreement with UTOvacation is subject to the terms and conditions outlined below.

Please read them careful prior to deciding whether to enter into this agreement. Do not hesitate to ask a UTOvacation staff member of any questions you may have in respect to these conditions before booking your travel. They are required to answer any questions you may arising from the information provided during the booking process and these terms and conditions. These terms and conditions can also be found on UTOvacation’s website at utovacation.com.

By booking your tour online with UTOvacation.com you acknowledge and agree to all terms and conditions herein.

Online Reservations

Step 1. Visit UTOvacation website: www.utovacation.com, login or register your account. (Learn how to book online Click Here)

Step 2. Choose your desired departure date and departure city

Step 3. Please identify and provide the contact information for the main passenger. All communication from UTOvacation will be sent to the main passenger only.

Step 4. Review the required documents page, provide the requested passport information for each traveller, and upload the requested passport information for each traveller.

Step 5. Read these terms and conditions and, if agreeable, indicate that you agree to abide by them.

Step 6. Make a deposit online. A Non-refundable, non-transferable payment is required to secure the space. The specific deposit amount is determined by the requirements specified on the product pages and the amount indicated during the enrollment process for each respective product.

Step 5. Finalize the booking.

Final Payment

Balance payment of any regular products or services is due 180 days prior to departure unless specified. If the full payment is not obtained by the due date, UTOvacation reserves the right to cancel such reservation and retain the pre-paid deposit to cover any expenses occurred.

Step 6. Trip Confirmation.

A final trip confirmation by email including day by day itinerary, hotel information, and flight information will be sent to the main contact passenger approximately one month before departure.

UTOvacation notice

Generally

If UTOvacation becomes aware of a change to any matter that might have affected your decision to purchase this travel, they will promptly advise you of this change.

Such notices may include doubt as to your tour meeting minimum attendant requirements thereby threatening cancellation or alteration of your tour. In either such circumstances UTOvacation will offer the customer the choice of a travel credit acceptable to you, comparable re-scheduled travel acceptable to you, or reimburse you the amounts paid to UTOvacation minus such amounts already received by you directly from or on behalf of the relevant travel supplier.

Specifically

If UTOvacation becomes aware of the following events, it will promptly notify you and offer you the choice of a full and immediate refund or comparable alternative travel acceptable to you:

1. Transportation that forms part of your travel is delayed or advanced by at least 24 hours, unless caused by mechanical problems, safety considerations, weather conditions, a strike or lockout, or force majeure.

2. A different cruise ship is substituted (if applicable)

3. An accommodation is changed, or the standard of the accommodation is changed.

4. The contract permits price increases by more than 7%, except any increase resulting from an increase in sales tax.

5. The documents needed for the trip have changed because of changed transportation routing and there is not enough time for you to obtain the documents before departure.

Travel Outside Canada

You will require your passport and, depending on your destination, a travel visa, to travel to your destination. The entry to a stopover country or your final destination may be refused if the required information and travel documents are incomplete or even if they are complete.

UTOvacation is not responsible in either circumstance for denial of entry to a country by their relevant officials.

Before entering into an agreement with a customer for travel services and taking payment, UTOvacation will advise you of the typical information and travel documents, such as passports, visas, affidavits, and notarized consent letters, that will be needed for each person whom travel services are being purchased. Please utilize the IATA as a resource - https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm

The living standards and practices at your destination in respect to the provision of utilities, services, and accommodation may differ from those found in Canada.

Travel Visa

The following documents from the passenger are required if travel visa is applied through UTOvacation’s Visa Center:

• Original Passport (Make sure your actual passport must be valid at least 6 months beyond the date of your expected departure time)

• Recent passport size photo with white background. Please note, each countries requirement may differ, please check requirement click here

• Visa Application Form (Complete with signature and date)

*Remarks: If acquiring a visa on your own, the supporting documents will be provided from UTOvacation One Month prior to the trip departure date. Supporting documents requested early are subject to a $100 per person administration fee.

Visit the “IATA Travel Centre” for detailed information on country-specific passport, visa and health requirements: click here

Payment Info

Payment amounts and due date shall be outlined on your invoice. Kindly be advised that you will receive our emails before the set payment due dates. The first notice will be within two weeks following your initial deposit. The second notices will be 180 days before the tour departure date and will remind you to settle your 2nd deposit and final payment respectively for the tour package you have reserved. Please check your email regularly, including your junk box, to ensure you don’t miss a notice.

Please note: Your timely payment is important to guarantee your seat/cabin and ensure the overall tour package price. Your balance or final payment will NOT be charged automatically by UTOvacation.

Full or final payment is due 180 days before tour departure date. Travel documents, including but not limited to, a valid Passport copy shall be collected prior to booking.

Trip Cancellation and Eligible Refunds

UTOvacation Cancellations or Modifications

UTOvacation reserves the right to cancel or reschedule a tour prior to departure date. The travel provider may also be unable to provide the travel services you contracted for. In either such circumstances UTOvacation will offer the customer the choice of a travel credit acceptable to you, comparable re-scheduled travel acceptable to you, or reimburse you the amounts paid to UTOvacation minus such amounts already received by you directly from or on behalf of the relevant travel supplier.

Refunds may take up to 6 to 8 weeks to process but UTOvacation will make best efforts to provide a refund as soon as possible.

Please note, any refundable amount will not include fees associated with Travel Visas already been issued, any services that have already been delivered, or any incurred fees already charged by suppliers when such amounts will be returned directly to you from the supplier.

Customer Cancellations and Modifications

Subject to these terms and conditions, if a customer cancels their travel before or during their travel, any and all payments made to UTOvacation are non-refundable. This includes cancellation due to denial and/or rejected by relevant immigration and/or customs department, cruise port terminal officer, inability to obtain necessary visas and/or passports, or any other reason outside UTOvacation’s control, other than cancellation by a travel provider.

Cancellation or change requests must be confirmed in writing by email including your reservation number, full name and date of travel. Cancellations will only be accepted in writing.

No refund or reimbursement will be available to passengers who voluntarily forego meals, cruise, tours and/or accommodations for which they specifically paid for. A surcharge may apply should there be any additional fees occurred from services refused by the passengers.

Optional programs

In order to secure your spot and price for any of the early bird deals or promotional packages, a full payment or deposit may be required at UTOvacation’s discretion.

No Show- Sponsored Tour

If your travel is a sponsored tour and the sponsor requires that all passengers attend all the included activities during the trip, “No Show” fees will apply. Each and any no show in this instance will incur a penalty of $100 per person, per day. If the traveller does not attend daily activities, payment will be immediately collected for the day missed. This penalty applies no matter the cause (including illness, flight/cruise delays, quarantines, and etc). If passengers do not attend the activities or pay associated penalties for missing scheduled activities, the sponsoring associations will cancel remaining hotels and flights.

Liability

The customer shall hold UTOvacation harmless for all damages incurred and harm suffered as a result of actions or inaction of an another out of its control. Furthermore, should the traveller violate any local/provincial or national laws during their travels, UTOvacation is not responsible or liable for any damages or harm suffered.

No children under 2 years old

UTOvacation does not allow travel of children less than 2 years old.

Price Adjustments

You agreement permits price increases. After the booking is confirmed, if the total price and the cumulative increase, except any increase result from increase in sales tax, is more than 7%, the customer has the right to cancel the contract and obtain a full refund. You are responsible for paying for the increase if 1) the increase is less than 7% for reasons other than increase of sales tax, 2) the increase is more than 7% as a result from increase in sales tax, or 3) the increase is more than 7% for reasons other than increase in sales tax and you wish to proceed with the travel.

No price increases are permitted after you have paid UTOvacation in full

UTOvacation reserves the right to impose relevant fuel/inflation surcharge if Crude Oil Price Index or US/Canada Official CPI has increases by 4% or more between your booking date and tour departure date.

Tour Adjustments

UTOvacation retains the right to modify tours, if deemed in the best interest of its passengers, including in cases that involve the health and safety. UTOvacation will do its best to notify you of any such changes before your departure, or as soon as possible if you have already departed. If the adjustment is due to the supplier failing to provide travel services paid for by you at your desired time, UTOvacation will offer the customer the choice of a travel credit acceptable to you, comparable re-scheduled travel acceptable to you, or reimburse you the amounts paid to UTOvacation.

Travel Seat Arrangements

Seating/Cabin assignment

The customer understands and accepts that UTOvacation has no power to control the seating selection on the aircraft or cabin location on the cruise (unless where specified). All seating is arranged by the airline or cruise line. UTO vacation cannot help customer change pre-assigned seats/cabins.

Preferred Seat Upgrade: UTOvacation will not be responsible for any preferred seat upgrade on aircraft (except for business or first class seats). Some cruise packages allow the selection of cabins at the time of booking for an upgraded price; please refer to the product page for details.

Reservation Adjustments

Changes to an existing reservation by the passenger for whatever the cause, will incur a $100 per person charge plus any additional supplier fees. This includes name changes and removal of any

services such as optional tours and transfers. The deposit and/or full payment for any optional feature that is on an early bird or special sale promotion is non-refundable and non-transferable.

*Please note that name changes to airline or cruise line reservations are subject to full cancellation or re-booking. Replacing a travelling passenger or is subject the cancellation conditions outlined in these terms and conditions.

Changes or additional requests after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. UTOvacation will make its best effort to minimize these costs, however, all payment will be payable by request of the local service providers.

There are no refunds for unused services.

Travel Insurance

UTOvacation strongly recommends all tour members to purchase trip cancellation and health insurance at the time of booking, including health insurance. UTOvacation does not directly offer such insurance. The Travel Insurance recommended by UTOvacation are facilitated and owned by third party operators. Any Travel Insurance purchased by the passenger is governed by the third party and UTOvacation is not liable or responsible for said insurance.

Baggage

Each airline company has its own rules and regulations with the baggage weight, size, and number. The best way to find out the rules and regulations is to go visit the airline company official website.

Please note that for some destinations, baggage is not included in your package. Refer to your specific tour product page’s terms & conditions for specific baggage allowances.

Tour Fare Includes

Please refer to your tour itinerary for the most updated information.

Tour Fare Excludes

• Visa Application Fee

• Any personal charges, such as phone bills, laundry, postage, and baggage over-weight charge, insurance, beverages, water, etc

• Optional Tours

• Any other charges or incremental costs caused by the acts of God, Force Majeure, natural disasters, fires, weather, governmental and local authority’s order, political change, strikes, war, riots, quarantine, custom regulations, damages or inquiry caused by the accident beyond the responsibilities of UTOvacation or incurred due to the tourist action violating any law.

o If such events lead to the travel supplier failing to provide your travel services UTOvacation will offer you the choice of a travel credit acceptable to you, comparable re-scheduled travel acceptable to you, or reimburse you the amounts paid to UTOvacation

Flight Package Description

Silver Flight Package (Guaranteed maximum of one-stop/layover to your destination country gateway ). If your departure city has indirect flight(s) with only one stop/layover to connect your destination country gateway, we guarantee to provide you with flight with only one stop/layover to your destination country gateway if you select such package early enough before we issue the tickets. (Option and flight itinerary are subject to availability)

Gold Flight Package (Guaranteed non-stop flight to your destination country gateway )

If your departure city has regular direct flight(s) to connect your destination country gateway, we guarantee to provide you with a non-stop flight to your destination country gateway if you select

such package early enough before we issue the tickets. (Option and flight itinerary are subject to availability)

UTOvacation’s Affiliate Program

Customers who book via the Affiliate link may not switch tours or reschedule and apply the previous amount or percentage of discount/commission to future trips. Discounts that are offered are only applicable to initial tour purchase and non-transferable.

Please note, for customers who have booked via the Affiliate program, tour change fees will be applicable should you decide to reschedule originally purchased tours. Please refer to the terms and conditions on the Product Page.

UTOvacation’s Affiliate discounts/commissions are not redeemable for cash or future travel credit regardless of circumstances. The value of the Affiliate will be deducted from your final payment if applicable.

Please note, the Affiliate commission is only applicable to the initial purchase. Future additional purchases are not applicable to the Affiliate discount/Commission.

UTOvacation’s Assurance

UTOvacation"s Travel Assurance program enables passengers to be able to change participants’ name(s) or tour departure date one time for free without any administration fees up to 180 days prior to trip departure date.

• UTOvacation"s Travel Assurance Program must be purchased within 14 days of initial booking.

• UTOvacation"s Travel Assurance Program: reschedule/rebook up to 180 days before departure $ 99 - $ 399

• UTOvacation"s Travel Assurance Program: reschedule/rebook up to 120 days before departure $ 199 - $ 499

• UTOvacation"s Travel Assurance Program: reschedule/rebook up to 90 days before departure $ 299 - $ 599

• Please note, upon purchasing UTOvacation"s Travel Assurance program, you understand that this program is non-refundable and non-transferable.

Please note, when UTOvacation"s Travel Assurance program is purchased, payments made by the customer will first be applied to the UTOvacation"s Travel Assurance program and then to the remainder of the tour package.

Additional Conditions

During the tour or cruise, you will be considered have automatically abandoned your trip if you do not attend the pre-arranged tour or check in the prearranged hotel or cruise.

All the extra cost will be undertaken by the client voluntarily. UTOvacation reserves the right to abandon any clients if such clients violate the law or damage the interest of tour groups.

UTOvacation is not responsible for any denied Travel Visa application and will not be offering a refund of received by you.

If a child- 18 years old or younger- is travelling abroad with only one parent/guardian, children must carry a notarized consent letter signed by non-accompanying parent/guardian. If a child is travelling alone they children must carry a notarized consent letter signed by both parents/guardian. Such a consent letter may be requested by immigration authorities when entering or leaving from a foreign country or by North American officials when re-entering into USA or Canada. Failure of presenting such document may result in the rejection of boarding aircraft or vessel for the children concerned.

If a cruise line substitutes ships or changes its sailing by more than 24 hours, UTOvacation will advise you immediately and offer your choice of a full and immediate refund or a comparable alternate travel service acceptable to you. UTOvacation will not do so for scheduling alterations over 24 hours, if they are the result of mechanical problems with the ship, safety considerations, weather conditions, a strike or lock-out, or force majeure.

The credits in the Affiliate Program cannot be combined with any other promotions or coupons and redeemed in the same booking.

Any promotional coupons cannot be applied to any extra items including but not limited to visa service fees, gratuities, sightseeing, admission ticket fares, meal plans, single supplement charges, airport transfers, travel insurance, any taxes/surcharges and optional tours.

UTOvacation reserves the right to cancel or modify a tour any time prior to departure date if the group has less than ten passengers, subject to these terms and conditions.

All upgrade packages are 100% non-refundable, items including flight package, hotel, cruise cabin, meal package and etc.

UTOvacation usually sends out important notifications including but not limited to destination health protocols, travel industry policies, tour updates and safety alerts to our agents/customers by newsletter through email. UTOvacation is not responsible for trip delay, service cancellation, price increase or any other types of loss caused by unsubscribing from our email list, wrong email address or a lack of checking email box/spam folder/junk folder on a regular basis. If you have not received our newsletter for a long time, make sure your email address is effective/valid and you are on our email list or contact us immediately at [email protected] for assistance.

Dispute Penalty

Please note, if a customer requires cancellation of a product or service, kindly reach out to UTOvcation customer service. If a customer files a dispute/chargeback directly with their bank, the order will be automatically canceled and suspended in your account. If a customer wishes to reinstate their purchase or credit, they must pay a disputed penalty of $299 per transaction if the total payment amount exceeds $299; 50% of the total invoice amount if the amount is less than

$299; all dispute penalties are per transaction. Chargeback fees, transaction fees, administration expenses, marketing/acquisition costs, and operations charges are all part of the disputed penalty. After you have reinstated your order and paid the disputed penalty, you will receive the travel credit. The travel credit can be used to book the same or different tours on our website. You will not be reinstated to your original order, and the amount you paid for that excursion will not be guaranteed.

Ensuring Secure Payments

Safeguarding your payment(s) is our top priority. In order to prevent fraud, we ask our customers to settle payment(s) through your account on UTOvacation official website at www.utovacation.com. Should you choose offline payment submission, Cheque/Money order/Bank draft/Credit card (with credit card authorization form filled out and signed) are accepted and the payee must be UTOvacation. Please be advised that UTOvacation has never been allowing Bank transfer/Email transfer for transactions and Cash is not recommended. If you find something suspicious regarding your payment, please call 1-855.526.1286 before any further actions.

Tipping

For the on-tour convenience of some itineraries, we will collect all gratuities which is to be shared by our local team. This may include tour leaders, guides, drivers, baggage porters, airport coordinators, restaurant waiters for all included meals and other staff in the team behind the scenes.

These gratuities are not mandatory but are appreciated as recognition for excellent service and we thank you for your encouragement and generosity.

Shopping

Although we would be happy to assist your shopping needs, UTOvacation would not be responsible for price, quality, and service of any goods purchased during the tour.

Special Notes for Middle Eastern packages:

Please be advised that traveling in the Middle East requires open-mind and willingness to respect the local culture, religion and tradition.

1. It is highly recommended that women wear tops covering shoulders and skirts falling below the knee in public. Knee-length shorts are allowed for men. It is customary for women to cover their shoulders and hair and men to have shirts and long pants when visiting a mosque or temple. More conservative dress is expected during the Ramadan or Jewish holiday period.

2. Non-Muslims above the age of 21 are only allowed to consume alcohol in licensed hotels,

clubs and restaurants, never in public open areas.

3. Taking photographs of individuals, especially females, needs a permission first. Do not take any pictures with military facilities, borders and airports.

4. Horse carts and camel rides at tourist sites are mostly not included in the entrance fees. We suggest that you negotiate ride fare and tips with the merchant beforehand in order to avoid any unexpected situation at the end of the ride. Keep the exact change in local currency handy.

5. Ramadan is the holy month for the Islamic world and all Muslims have to fast from dawn to dusk without eating, drinking or smoking. Alcohol is available in licensed bars and restaurants after sunset for non-Muslims. Tourist hotels usually keep one restaurant open during the day catering to resident guests. Also during Ramadan month, live performance, certain music and dancing are prohibited. Shops are open after sunset.

6. Most hotels and restaurants provide kosher foods with no pork or shellfish in Israel.

7. Shabbat is the Jewish holy-day and day of rest of the week. It starts on every Friday after sunset and ends on Saturday evening. Offices, public transportation (except for taxi), private businesses are closed (i.e., stores and restaurants) and reopen after the Shabbat.

Specific requirements for cruise passengers

*Guests are not allowed to sail if entering the 24th week of pregnancy before or any time during cruising. A physician’s “Fit to cruise” note is required if a customer is pregnant 23 weeks or less at the time of debarkation. Please keep in mind that not every vessel has a doctor/nurse or facilities/equipment to accommodate the special need. Please be advised to also check with the insurance company for pregnancy-related care.

*Infants must be at least 6 months of age at the time of embarkation for any itineraries under 7 nights and 12 months of age for any itineraries more than 8 nights.

*Passengers above the age of 21 are permitted to cruise alone. Anyone under such age should get onboard and share a cabin with a parent or legal guardian with a proof. Such clients are forbidden to attend any gambling activities or consume any alcohol beverages. Parent(s) or legal guardian(s) shall be in full responsibility for the minors regarding their conducts and behaviors subject to the terms and conditions of cruise lines.

*Each traveler above the age of 80 shall represent and warrant that he/she is physically fit to

 travel on the voyage. Contact the cruise line of any existing physical health issues or any other conditions you may require medical attention/special care during the whole journey.

*We request all travelers to provide the accurate information for cruise reservation including name, age, gender, tour dates, nationality, passport number etc. Any change of the above will result in a one time $150USD/$200CAD penalty/surcharge per change within 110 days prior to the sailing. All name changes within the same stateroom will result in applicable cancellation.

*Gender X or any other identifications other than M or F might be prevented from going through the security checkpoint at the pier.

*When boarding, all passengers must be responsible for presenting passports valid for at least 6 months upon the end of the international travel date as well as any necessary immunizations and visas required for cruise itinerary. EVUS must be updated in a timely manner and we also strongly encourage our customers to visit the government foreign affairs website for any up to date travel advisories and safety recommendations.

*UTOvacation highly recommends guests to obtain travel/health insurance against any possible or potential issues related to any emergencies, delays, interruptions, cancellations or losses.

Any one who violates the above regulations or fails to provide the required travel documents will be denied for boarding the vessel at any time. UTOvacation shall not be entitled to have any further liability or offer any remedy whatsoever in this circumstance.

UTOvacation strongly recommends that you purchase travel insurance for any future travel plans. 

We have curated two reputable partners one in the USA and one for Canada. Once you have made your trip selection, please select the option of purchasing travel insurance. 

For USA patrons, in order to qualify for the “Cancel For Any Reason” Option offered by John Hancock, you will need to purchase your insurance within 14 days of your initial deposit. Other insurance policies may be purchased later.

Please note, the travel insurance that is available for purchase is with our affiliate partners and not a direct product or offering of UTOvacation. For any questions or concerns, please contact the vendor directly. 

American Travel Insurance (click for more details)

Canadian Travel Insurance (click for more details)